Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Bartley

North Las Vegas,NV

Summary

Seasoned Call Center Trainer known for enhancing productivity and task efficiency. Skilled in developing comprehensive training programs, implementing effective communication strategies, and leveraging technology to streamline learning processes. Excel in leadership, problem-solving, and adaptability, ensuring optimal performance and continuous improvement in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Call Center Trainer

Conduent State Healthcare
Lakeland, FL
12.2023 - 12.2024
  • Designed and conducted training sessions on topics such as customer service, telephone etiquette, problem solving, conflict resolution, and sales techniques.
  • Evaluated trainees' progress through quizzes and exams at the end of each session.
  • Maintained records of trainee performance throughout the program duration.
  • Developed and implemented effective training programs for new call center employees.
  • Researched best practices in customer service delivery and shared insights with colleagues.
  • Monitored, evaluated and recorded training activities or program effectiveness.
  • Provided feedback to supervisors regarding employee performance following training sessions.
  • Created and offered additional materials to enhance training.
  • Assisted with troubleshooting technical problems related to phone systems or other equipment used by call center agents.

Business Support Specialist

TransferWise
Tampa , FL
05.2022 - 10.2024
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Provided administrative support to the business development team, including scheduling meetings and managing calendars.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Managed incoming emails and phone calls from customers seeking assistance with their accounts, or inquiries about business transfers and delays of services offered by the company.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Performed data entry tasks, handling sensitive information with accuracy and confidentiality.
  • Kept customers satisfied and loyal by providing exceptional service.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.

Education

Bachelor of Science - Business Administration And Management

University of Phoenix
Tempe, AZ
06-2010

Skills

  • Excellent communication
  • Leadership development
  • Training program development
  • Skill building
  • Performance management
  • Cross-cultural sensitivity

Timeline

Call Center Trainer

Conduent State Healthcare
12.2023 - 12.2024

Business Support Specialist

TransferWise
05.2022 - 10.2024

Bachelor of Science - Business Administration And Management

University of Phoenix

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Amanda Bartley