Amanda Bateson

Lead high-level client engagements, presenting and closing partnership packages. Specializing in delivering tailored business solutions to streamline operations and drive sustainable growth, while building and maintaining strong client relationships.

• Met KPI of 20% and above close ratio
• Present and close on product solutions from $18,500 to $37,500 total product price
• Assist in customer relations, resulting in 85% customer retention for personal clientele
• Created $250,000 in revenue, and $200,000 in MRR in under six months
• Work with sales team to collaboratively reach targets, consistently meeting quarterly quotas.
• Increase sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Meet with customers to discuss and ascertain needs, tailor solutions and close deals.
• Negotiate prices, terms of sales and service agreements to close deals.
• Collaborate with account managers, marketing, and executive stakeholders to provide customer feedback and recommend operational changes to meet emerging trends.
• Perform effectively in self-directed work environment, managing day-to-day operations and decisions.
• Gain customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

• Achieved a total sales volume of $4 million in the first year as a Realtor while building my own SOI
• Successfully work remote maintaining my business, as eXp Realty is a cloud-based brokerage
• Nurture client relationships utilizing kVCore CRM to manage lead organization and follow-up communication
• Prospect new leads using social media strategies, cold calling, email marketing, and my sphere of influence to actively secure new relationships
• Educate clients on selling and buying processes by developing my own personalized investor guides for clients
• Provide highest level of customer service utilizing emotional intelligence and my keen attention to detail to support client needs
• Host open houses for my listings and other agents in the same brokerage, to successfully market a home, work together with colleagues and foster meaningful relationships with prospects
• Analyze local and national market data trends, economy impact, and current events to construct valuable market insights and recommendations to share with my client base
• Perform target market analyses in specific neighborhoods for my investor clients to identify opportunities in unique markets by understanding cash flow projections, rental income and ROI potential
• Prepare CMAs for buyer and seller clients to meet the needs of understanding value propositions for their subject properties
• Negotiate with honesty and integrity with parties of the transaction, maintaining efficiency and transparency, to ensure the highest and best results and win-win outcomes for clients
• Operate as a team with my partner to successfully leverage my management background to delegate tasks, track accountability, and achieve optimal organization to ensure clients and new prospects are supported to the highest degree

• Managed a cross-functional team of 10 engineers across three sites (two in Phoenix and one in Texas), ensuring effective collaboration and communication, reviewing technical accuracy of work and projects, and ensure the timely delivery of all projects, meeting internal and customer requirements for performance and quality
• Identify opportunities for process improvements by fostering team attitude of excellence, to enhance efficiency and effectiveness for our operations team and our customers
• Led and expanded engineering team by recruiting top-tier talent and effectively managing, mentoring, and motivating a high-performing team
• Our Phoenix facilities were the second highest producing sites in revenue and number of standardized processes under operation
• Coordinated with executive leadership, including the President, VP of Engineering, and Engineering Director, to align on global corporate strategy, project plans and strategic objectives for each of our 12 sites
• Key stakeholder in our center of excellence supporting standardization of processes, monitoring process performance, change management, and alignment with global engineering teams enhancing global consistency and quality
• Provided technical and strategic guidance to the engineering team, driving continuous improvement and innovation, namely introducing our highest revenue process development product from design to build, and qualification to customer end product
• Led 20 process technology transfers for risk mitigation during COVID, and 35 process technology transfers for new customer site start-up
• Identified a critical gap in the coatings department, and successfully hired and trained a coatings engineer to lead and standardize coatings processes locally and globally - an 8 year gap in engineering support for one of the highest technically critical departments
• Built a team of interns from recruitment to onboarding and training to conduct data tests, collect data, and assemble reports to support customer requests for validating process flows and copy-exact products
• Collaborated directly with high profile customers to address and resolve yield issues, ensuring project requirements and customer satisfaction were met using teamwork between quality, operations, engineering, and customer account management departments
• Implemented and monitored project management frameworks to ensure timely and successful project delivery within our network of local and remote engineers
• Ensured compliance with industry standards (ISO), regulations, and best practices to maintain high-quality engineering outputs that meet auditing requirements within our industry
• Led performance reviews, mentoring, and professional development for engineering team members, fostering a culture of growth and excellence

• Grew my direct reports from 4 to 8, two of which were new hires by needing to expand our team to support our site growth and customer demands
• Participated in the hiring process, as well as organizing their on-boarding training programs to facilitate their success to the team and our customers
• Participated in process development, standardization, and technician on-the-floor training to ensure process quality and copy-exact expectations were met
• Led task force operations for customer quality concerns of our services to identify issues in the product line, utilizing FMEAs, analyzing process data, and running ICPMS analyses to understand elemental makeup of material to provide solutions
• Worked with executive leadership on change management projects to develop curriculum for employees to meet the companies core objectives
• Worked with research and design department to plan and develop how new processes would be scaled into manufacture level processes, including developing technician training for new processes
• Led SPC data teams to analyze and track process data, and help teams translate findings into approved customer sharing presentations
• Performed performance reviews, employee advancement plans, and supporting each engineers individualistic goals for their success

• In under 3 years, progressed to regional engineering supervisor supporting two sites with four direct reports maintaining production support, process optimization, and technology development
• SPC (Statistical Process Control) Project Stakeholder completing real-time data system installation, contractor organization, quoting, and data utilization to improve sites process control
• Lead participant of prototype testing for scaling R&D (Research & Design) process developments for successful implementation into production, training technicians, and process oversight
• Signal Integrity Project Stakeholder responsible for global alignment on metrology equipment, measurement methods, and monitoring global processing data for process matching
• Safety committee team member contributing by developing and conducting ongoing chemical training material for technicians, designing engineering ergonomic controls, and assisting with hands-on training and monitoring
• Strong skill set performing analytical data analysis using JMP
• Experience with analyzing ICPMS (Ion-Chromotography) and CMM (Critical Measurement Machine) data
• Strong technical writing skills with experience from creating technical and non-technical reports for internal communication or supporting customer problem-solving via data, developing standard operating procedures, and documentation of engineering processes

• Self-driven and dedicated to producing significant and detailed contributions
• Eager to consistently strategize continuous improvement efforts
• Actively encourages liaisons between departments for cross-company communication and enhanced teamwork
• Experience with ISO quality standards and auditing requirement including 8D development and FMEA
• Semiconductor parts-cleaning knowledge: copper segregation, micro-contamination, cleanroom protocols, hazardous chemical handling (PPE), safety, fixture design, substrates, depositions, coatings, and part texturing