Amanda Bauer
Punta Gorda,FL
Summary
Self-motivated individual utilizes various skill sets to efficiently complete the tasks on hand. Strong communications skills and has an uncanny ability to work under pressure. With over 20 Years of customer service experience, I pride myself in providing exceptional service and care.
Overview
19
19
years of professional experience
Work History
Medical Front Office Assistant
AdventHealth
713 E Marion Ave #139, Punta Gorda, FL 33950
06.2025 - Current
- Managed patient check-in and registration processes, and check-out ensuring accuracy and efficiency.
- Developed and maintained filing systems for patient records, ensuring compliance with privacy regulations.
- Assisted in billing inquiries and insurance verifications, streamlining financial processes for patients.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for patient, contributing to an overall positive experience.
- Developed procedures for handling sensitive information, maintaining confidentiality and adhering to company policies.
- Reviewed and updated customer information in database for accuracy.
- Managed the referral and prior authorization processing.
- Scheduled, coordinated and confirmed appointments.
Transportation, Security Officer
Aviation Security Management, LLC
Punta Gorda, FL
09.2024 - 05.2026
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
Cosmetologist
Great Clips
2310 Tamiami Trail Unit 3105 Punta Gorda FL 33950
01.2020 - 08.2024
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Maintained regular client list and successfully handled walk-in customers.
Manager
Supercuts
56 Sunrise Hwy, Lindenhurst NY 11757
09.2007 - 10.2019
- Began as a stylist and worked towards being promoted as a manager.
- Managed and trained team of stylists on company policies and procedures.
- Built rapport with residents by establishing personal connections and showing interest in their lives.
- Resolved guest issues and provided guidance to stylists for conflict resolution.
- Worked on schedule and inventory.
- Accomplished multiple tasks within established timeframes.
Education
Diploma - Medical Assistant
Southern Technical College
North Port, FL03.2020
High School Diploma -
Lindenhurst Senior High School
Lindenhurst, NY06.2006
Diploma - Cosmetology Certification
Western Suffolk Boces
Dix Hills NY06.2006
Skills
- Beauty Tool Sanitization
- Product Upselling
- Social Skills
- Sales and Marketing
- Client Loyalty Building
- Dye and Tint Application
- Scheduling appointments
- Problem Solving
- Medical Terminology
- Patient care
- Compliance / HIPAA
- EKG
- Data entry
- Self motivation
- Telephone skills
- Front desk operations
- EPIC EMR
- Multi-tasking
- Referral Coordination
- Pre-Authorizations verification
Timeline
Medical Front Office Assistant
AdventHealth
06.2025 - Current
Transportation, Security Officer
Aviation Security Management, LLC
09.2024 - 05.2026
Cosmetologist
Great Clips
01.2020 - 08.2024
Manager
Supercuts
09.2007 - 10.2019
Diploma - Medical Assistant
Southern Technical College
High School Diploma -
Lindenhurst Senior High School
Diploma - Cosmetology Certification
Western Suffolk Boces