Amanda Bautsch
Naples,FL
Summary
Accomplished Kennel Manager and Certified Dog Trainer with a proven track record at Golden PAWS Assistance Dogs, Inc., showcasing exceptional team leadership and organizational development skills. Expert in Salesforce, adept at driving operational excellence and sales strategy development. Transformed client relationships and operational efficiency, demonstrating a commitment to excellence and a passion for animal care.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Kennel Manager
Golden PAWS Assistance Dogs, Inc., or its affiliates
Naples, FL
11.2023 - 10.2024
- Supervised team of Kennel Assistants in daily operations of the kennel.
- Maintained records for all animals housed at the facility including medical histories, food intake, grooming schedules, and medications administered.
- Coordinated with veterinarians for animal health care needs such as vaccinations, spay and neuter surgeries, and other treatments.
- Provided training to staff on proper handling techniques for animals.
- Assisted in feeding, watering, exercising, bathing, cleaning cages and runs, administering medications when necessary.
- Managed inventory of food supplies and other materials needed to run the kennel efficiently.
- Conducted interviews with prospective employees to evaluate their suitability for working in a kennel environment.
- Developed strategies to improve operational efficiency while maintaining high standards of animal care.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw the scheduling of appointments for boarding services.
Owner & Certified Dog Trainer
Paws at Play Training
Naples, FL
06.2009 - 12.2018
- Maintained relationships with existing clients by providing superior customer service.
- Developed and implemented individualized training programs for each dog based on their unique needs.
- Evaluated behavior of dogs in order to determine best approach for successful training techniques.
- Conducted private consultations with pet owners to discuss specific issues related to problem behaviors.
- Created marketing campaigns to attract new customers.
- Maintained accurate records of client information, including contact details, payment information, pet profiles, and medical history.
- Provided positive reinforcement through rewards-based training techniques during walks.
- Communicated with pet owners regularly regarding their dog's progress or any issues that arose while walking them.
- Attracted new clients through referrals and word-of-mouth marketing.
- Scheduled dog walking services and collected payments from pet owners.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
- Administered oral medications as required, following owner instructions.
Sales Operations Associate
Brainlabs
Westchester, IL
02.2007 - 02.2011
- Collaborated with cross-functional teams such as Marketing, Customer Service, IT, and Finance to ensure operational excellence across all departments.
- Maintained accurate records of all sales activities using CRM software systems such as Salesforce.com or Microsoft Dynamics 365.
- Generated weekly, monthly, quarterly reports on key performance indicators such as revenue growth rate or average order size.
- Maintained accurate records of inventory, orders, and shipments.
- Attended weekly team meetings to review performance goals and objectives.
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Collaborated with other departments such as Purchasing and Receiving in resolving invoice discrepancies.
- Researched, resolved and responded to inquiries from vendors regarding payments.
- Provided administrative support by preparing documents such as contracts, budgets, presentations and other related materials.
- Coordinated and managed aspects of trade show logistics and sales meetings, including shipping and receiving of materials, booth set-up and take down, and vendor relations.
Education
Bachelor of Science - Finance
Ball State University
Muncie, Indiana05-2003
Skills
- Team leadership
- Problem resolution
- Time management
- Organizational development
- Salesforce proficiency
- Sales strategy development
Certification
- Certified Dog Trainer Certificate, Animal Behavior College March 2009
- Minor in Insurance & Risk Management
Affiliations
- Coach for Girls on the Run at Veterans Memorial Elementary, 2018
Timeline
Kennel Manager
Golden PAWS Assistance Dogs, Inc., or its affiliates
11.2023 - 10.2024
Owner & Certified Dog Trainer
Paws at Play Training
06.2009 - 12.2018
Sales Operations Associate
Brainlabs
02.2007 - 02.2011
- Certified Dog Trainer Certificate, Animal Behavior College March 2009
- Minor in Insurance & Risk Management
Bachelor of Science - Finance
Ball State University
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