Amanda Baxter

• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
• Collected copays and deductibles
• Read and explained EOB's
• Registered patients into EPIC
• Assisted over 50 calls daily on Multi-line phone system
• Kept reception area clean and neat to give visitors positive first impression.

• Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
• Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
• Maintained energy and enthusiasm in fast-paced environment.
• Supported current production needs by moving items between equipment, conveyors and staging areas.
• Used automated mail processing equipment to sort and collate mail.
• Evaluated mail trays to determine proper placement.
• Troubleshot malfunctioning mail-sorter machines by unclogging jams while protecting integrity of envelopes.

• Handling high volume of inbound calls from clients' employees
• Directed and controlled 401K, medical, dental and vision benefit packages.
• Provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc.

College Prep Courses