Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Amanda Bayer

Kingston,PA

Summary

Highly organized and detail-oriented professional with a proven track record of efficiently meeting job expectations. Demonstrates a keen understanding of individual needs and organizational goals, allowing for seamless alignment of priorities. Recognized for consistently delivering high-quality work within specified timelines. Adept at adapting to changing environments and fostering positive relationships with colleagues and stakeholders.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Business Office Manager

Lakewood Rehabilitation and Healthcare Center
02.2025 - Current
  • Updated reports, managed accounts, and generated reports for company database.
  • Ensured timely processing of invoices for efficient financial management.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Guaranteed proper payer sources and supported Medicaid enrollment.
  • Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
  • Streamlined office communications by creating clear channels for information sharing and collaboration among team members.

Territory Manager

Medicaid Done Right
10.2022 - 09.2024
  • Guided new residents at Long-Term Care facilities through the LTC Medicaid application process.
  • Reviewed documentation requested by County Assistance office.
  • Conducted notarization of documents.
  • Collaborated with Regional and Business Office Managers to review case loads and aging reports.

Lead Office/Operations Manager

OMNI HEALTH SERVICES INC
05.2021 - 07.2022
  • Manages operations of four mental health clinics and ensures updated information is available for clients and staff.
  • Establishes procedures to gather precise insurance data, audits compliance of billing documents, and inputs billing details efficiently.
  • Ensures confidentiality compliance when releasing verbal, written, and electronic client information.
  • Conduct chart audits to identify deficiencies and ensure availability of necessary forms for staff, including incident reports and intake packets.

Behavioral Health Technician Supervisor

Pyramid Healthcare
04.2019 - 11.2020
  • Performed duties and assignments while collaborating with unit and facility staff to ensure operational efficiency.
  • Adhered to program guidelines and standards.
  • Executed crisis intervention strategies, focusing on resolving conflicts.
  • Supported the implementation of environmental improvement initiatives.
  • Assist in conducting intakes and searches on incoming who will either be entering in withdrawal management or residential men’s and or women’s program.
  • Monitor over clients to conduct they are safe, and in proper care while going to detox
  • Runs programmed groups based off either AA/NA or smart recovery, and or another form of 12 step module base.
  • Maintained and supervised office operations
  • Communicated with clients
  • Supervised office staff
  • Supported and trained staff
  • Managed payroll
  • Maintained office efficiency by organizing operations and procedures

Resident Manager

Clem Mar
05.2018 - 04.2019
  • Filing and notating client's charts, updating small groups notes, filing volunteer documents, medical documents, psycho socials, psych evaluations, discharge information from previous rehabilitation programs etc.
  • Follow policy and procedures and regulations of the program
  • Assess environment for safety hazards and self-harm behaviors
  • Aided with daily living skills, such as budgeting, household chores, and meal preparation and monitor clients progress by documenting through behavior charts
  • Handle crisis intervention as necessary including but not limited to conflict resolution, and do one on one or do group counseling at the facility
  • Quickly evaluate crisis situations and respond appropriately
  • Assist in conducting a program of environmental enhancement
  • Distributes and monitors medication being given to clients, including narcotics.
  • Completes related duties and assignments to interacting regularly with unit and facility staff to maintain effective operations.
  • Implements consequences related to appropriate and inappropriate behavior.
  • Provides transportation for clients to and from Dr appointments, dentist, psychiatry appointments, and local NA/AA meetings.
  • Provides emotional and therapeutic support to each individual
  • Monitor consumers with a mental health or dual diagnosis in a 24/7 community residential program

Resident Manager

Graniteville
03.2018 - 08.2018
  • Filing and notating client's charts, updating small groups notes, filing volunteer documents, medical documents, psycho socials, psych evaluations, discharge information from previous rehabilitation programs etc.
  • Follow policy and procedures and regulations of the program
  • Assess environment for safety hazards and self-harm behaviors
  • Aided with daily living skills, such as budgeting, household chores, and meal preparation and monitor clients progress by documenting through behavior charts
  • Handle crisis intervention as necessary including but not limited to conflict resolution, and do one on one or do group counseling at the facility
  • Quickly evaluate crisis situations and respond appropriately
  • Assist in conducting a program of environmental enhancement
  • Distributes and monitors medication being given to clients, including narcotics.
  • Completes related duties and assignments to interacting regularly with unit and facility staff to maintain effective operations.
  • Implements consequences related to appropriate and inappropriate behavior.
  • Provides transportation for clients to and from Dr appointments, dentist, psychiatry appointments, and local NA/AA meetings.
  • Provides emotional and therapeutic support to each individual
  • Monitor consumers with a mental health or dual diagnosis in a 24/7 community residential program

Education

College Degree - Social Sciences

Capella University
05.2025

High School Diploma - undefined

Jim Thorpe Senior High
Jim Thorpe, PA
01.2006

Skills

  • EXCELLENT TYPING (6 years)
  • TYPING
  • EXCEL (4 years)
  • OUTLOOK (6 years)
  • POWERPOINT (4 years)
  • Microsoft Office
  • Behavioral Health (6 years)
  • Individual / Group Counseling
  • Crisis Intervention
  • Microsoft Windows
  • Mobile Devices
  • Behavioral Therapy
  • Group Therapy
  • Addiction Counseling
  • Time management
  • IOS
  • Social Work
  • Mental Health Counseling
  • Intake Experience
  • Patient monitoring
  • Documentation review
  • Care plans
  • Behavior management
  • Case management
  • Computer literacy
  • Conflict Management
  • Motivational Interviewing
  • Child & Family Counseling
  • Applied Behavior Analysis
  • Leadership
  • Supervising experience
  • Management
  • Computer skills
  • Bookkeeping
  • Customer service
  • Technical support

Certification

  • CPR/First Aid May 2020 to May 2022
  • HIV/Aids safety Certification June 2018 to Present

Additional Information

  • Skills
  • Advanced in Microsoft word, excel, PowerPoint, outlook, e-mail, internet, windows OS, mobile devices such as iOS
  • Strong communication and interpersonal skills
  • Organizational and documentational
  • Excellent typing skills

Timeline

Business Office Manager

Lakewood Rehabilitation and Healthcare Center
02.2025 - Current

Territory Manager

Medicaid Done Right
10.2022 - 09.2024

Lead Office/Operations Manager

OMNI HEALTH SERVICES INC
05.2021 - 07.2022

Behavioral Health Technician Supervisor

Pyramid Healthcare
04.2019 - 11.2020

Resident Manager

Clem Mar
05.2018 - 04.2019

Resident Manager

Graniteville
03.2018 - 08.2018

College Degree - Social Sciences

Capella University

High School Diploma - undefined

Jim Thorpe Senior High

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