Amanda Beach
Denver,CO
Summary
Seeking a position where my customer service experience can benefit the company. Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. I'm a solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
7
7
years of professional experience
Work History
Sales Associate
The Green Dragon
07.2024 - Current
- Educate customers on cannabis products, including THC and CBD options, ensuring compliance with Colorado regulations
- Provide personalized recommendations based on customer needs and preferences
- Maintain accurate cash handling and operate the POS system for smooth transactions
- Assist with inventory management and restocking to ensure product availability
- Create a welcoming and professional environment while adhering to industry regulations and best practices
- Engaged with customers to effectively build rapport and lasting relationships.
Customer Service Associate
The Green Solution/The Cannabist Company
06.2023 - 06.2024
- Educated clientele on cannabis benefits, including both THC and CBD products,
- Informed customers about and the safety and usage of products
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Used POS systems to calculate and complete customer orders and transactions
- Delivered fast and friendly service to handle questions and service complaints
- Monitored inventory to replenish stock to meet customer demand
- Kept current and precise on all Colorado Laws pertaining to regulated marijuana
- Met sales quotas by utilizing upselling opportunities
Hostess
Sushi Den/Izakaya Den
07.2022 - 06.2023
- Greet customers warmly upon arrival
- Answered customer questions about hours, seating, and menu information
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Monitored seating area and checked restrooms regularly to keep spotless
- Assigned patrons to tables suitable for needs and restaurant section rotation
- Supported needs of 30 person wait staff who attended to specific needs of countless customers nightly
PBX Hotel Operator
Halcyon Hotel
06.2019 - 07.2022
- Collected and verified telephone numbers, addresses, and proper spelling of names
- Processed customer payments for timely, accurate order fulfillment
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes
- Followed up on customer inquiries to confirm issues were adequately addressed
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues
- Connected callers with appropriate professional, department, or business
- Supported customers by managing several of calls daily efficiently while maintaining professionalism
Front Desk Agent
First Integrity Title Company, LLC
01.2018 - 04.2019
- Promptly answered 20-80 phone calls daily
- Greeted 2-10 clients daily
- Deposit earnest money to correct files
- Opened and sent mail and FedEx documents daily
- Organized meetings, office and conference rooms
- Provided excellent customer service and communication skills
- Assisted guests with arrival and departure from hotel, while providing positive guests experiences
- Closed guest's accounts at time of check out and verify guest satisfaction during their stay
- Restock front desk supplies when needed such as keys, fold and stock key booklets, envelopes, etc
Education
High School Diploma -
Fort Lewis College
Durango, COHigh School Diploma -
Aspen High School
Aspen, CO05-2007
Skills
- Customer Service
- Positive Attitude
- Time Management
- Written and Oral Communications
- Listening Skills
- Regulatory Compliance
- File Management
- Administrative Support
- Personable Demeanor
- Multitasking
- Organizational Skills
- Building Rapport
- Attention to Detail
- Conflict Management and Issue Documentation
Timeline
Sales Associate
The Green Dragon
07.2024 - Current
Customer Service Associate
The Green Solution/The Cannabist Company
06.2023 - 06.2024
Hostess
Sushi Den/Izakaya Den
07.2022 - 06.2023
PBX Hotel Operator
Halcyon Hotel
06.2019 - 07.2022
Front Desk Agent
First Integrity Title Company, LLC
01.2018 - 04.2019
High School Diploma -
Fort Lewis College
High School Diploma -
Aspen High School
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