Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Bean

New Braunfels ,Tx

Summary

Dynamic Assistant Manager at Zaxbys with proven expertise in enhancing customer satisfaction and team leadership. Skilled in conflict resolution and money handling, I successfully improved operational efficiency and reduced discrepancies. Committed to fostering a positive work environment while effectively managing staff performance and recruitment processes. Diligent [Assistant Manager] with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.

Overview

17
17
years of professional experience

Work History

Assistant Manager

Zaxbys
11.2024 - Current
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Managed approximately 20 incoming calls, text, and emails daily
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.

Medication Aide / Shift Leader

Age Well Solvere Assisted Living
06.2022 - 11.2024
  • Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
  • Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
  • Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Demonstrated adaptability in the face of medical emergencies, providing crucial assistance during critical situations as needed.
  • Reduced medication errors by diligently maintaining and updating medication records for each patient.
  • Administered prescribed drugs to high-volume patient caseload.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Upheld strict confidentiality standards, safeguarding sensitive patient information at all times during recordkeeping duties.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Fostered strong relationships with patients and their families, providing emotional support throughout their treatment journey.
  • Employed time management skills to prioritize tasks effectively without compromising patient care quality.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.

Office Manager

Minute Maid Cleaning Service
06.2008 - 09.2022
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Managed all incoming calls, emails, fax on a daily basis
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Enhanced communication within office by implementing centralized digital messaging platform.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Scheduled all customer cleaning assignments according to customer’s request.
  • On hands training with new employees to ensure proper procedures were implemented.
  • Physically accepted customer cleanings when necessary to ensure customer satisfaction

Education

Medical Assistant - Medical Assistant of Nursing

Career Point College
06.2009

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Staff management
  • Conflict resolution
  • Workload management
  • Team building
  • Recruiting and interviewing
  • Policy enforcement
  • Employee performance evaluation
  • Employee performance evaluations
  • Staff training and development
  • Employee scheduling
  • Cost reduction
  • Multitasking and organization
  • Adaptability and flexibility
  • Inventory management
  • Computer skills
  • Professional and courteous
  • Task delegation

Timeline

Assistant Manager

Zaxbys
11.2024 - Current

Medication Aide / Shift Leader

Age Well Solvere Assisted Living
06.2022 - 11.2024

Office Manager

Minute Maid Cleaning Service
06.2008 - 09.2022

Medical Assistant - Medical Assistant of Nursing

Career Point College

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