Amanda Bearden
Athens,GA
Summary
Resourceful and detail-oriented customer service representative with 6 years of experience in sales, customer service, and administrative roles. Proficient in account management and retention, and customer development. Proven ability to multitask, time management, interpersonal skills, and maintain confidentiality.
Overview
14
14
years of professional experience
Work History
DXP Enterprises
Buford, GA
11.2022 - Current
- Responding to customer inquiries, quoting prices, filling orders processing sales data
- Assists the outside sales team, building relationships with customers, specializing in bearing and power transmission
- Gain and maintain a solid business relationship with assigned third parties (Vendors, agencies, customers) to generate more business through a disciplined contact strategy
- Maintain strong working relationships with internal resources based on the principles of total account management
- Provide feedback and address business issues affecting the performance of the relationship/portfolio with relevant personnel
- Communicate new products and business trends collected on the field
- Demonstrate full use of technology in delivering a professional, efficient and timely service to internal and external customers
- Recommend pricing strategy for approval with supporting business case to include commentary on account profitability, competitive environment and portfolio performance
- Complete accurate supplier files in line with company requirements
- Performing general administrative duties
Inventory Control Specialist
Amazon.com
Pendergrass, GA
06.2019 - 11.2022
- Processing orders
- Ensuring quality standards
- Inspecting merchandise and maintaining inventory control duties
- This experience showcases my attention to detail, organizational skills, and adherence to health and safety
Front Office Coordinator/Receptionist
Smith Dental Care
Athens, GA
06.2019 - 10.2021
- Addressing calls appropriately forwarding messages to clinical staff, sending requested information/ documents to physician offices, and calling patients for appointment reminders or to obtain needed information and SMS, prescription authorizations, insurance authorizations, and physician referrals
- Document all patient interactions by phone or otherwise in a clear, concise and thorough manner with all appropriate details in the electronic medical record
- Schedule patient appointments accurately per scheduling policy
- Play assigned role in timely completion of documentation scanning and chart assignment
- Strictly follow HIPPA guidelines and respect patient confidentiality.
Sales Account Representative
Global Industrial
Buford, GA
05.2010 - 03.2015
- Assists customers with the intent of promoting and selling company products and/or services via phone, web, fax or mail communication
- Providing a basic level of customer support while referring more complex problems to other staff members
- Gaining an in- depth knowledge of products and services offered
- Prepares and follows up on customer quotes
- Provides pricing and availability of products and/or services to customers
- Maintains required call quality-level
- Inputs all sales orders as a result of customer negotiations
- Sells/ up-sells additional products and/or services through suggestive selling techniques
- Performs other duties as assigned
- Four plus years inbound sales experience and 10 year’s experience within a call center
- Outstanding written and verbal communication skills
- Demonstrated a high level of dependability
- High level of knowledge of MS Office, Outlook and Internet Explorer
- Ability to handle multiple tasks
- Simultaneously and prioritize using effective organizational and time-management skills.
Education
Associate's degree - Business
Athens Technical College
05.2008
GED
Athens Technical College
05.2005
Skills
- Microsoft Outlook - 10 years
- Customer Service - 10 years
- Written Communication - 10 years
- Purchasing -
- 3 years
- Account Management - 6 years
- Pricing - 6 years
- Interpersonal skills - 10 years
- Forklift Operator - 1 year
- Phone Etiquette - 10 years
- Inventory Control - Less than 1 year
- HIPAA - 4 years
- Management - 1 year
- Inside Sales - 6 years
- Retail Sales - 1 year
- Customer Relations - 10 years
- Appointment Scheduling - 4 years
- Administrative Experience - 10 years
- Problem Resolution - 8 years
- Windows - 10 years
- CRM Software - 10 years
- B2B Sales - 6 years
- Client Relations - 8 years
- Negotiation - 3 years
- Document Management - 6 years
- Office Experience - 10 years
- Data Entry - 8 years
- Client Relationship Management - 8 years
- Marketing Communications - 3 years
- Detail oriented - 10 years
- Documentation Review - 6 years
- Spreadsheets - 8 years
- Microsoft Word - 10 years
- Dental Receptionist - 3 years
- Shipping & Receiving - 3 years
- Business Development - 8 years
Timeline
DXP Enterprises
11.2022 - Current
Inventory Control Specialist
Amazon.com
06.2019 - 11.2022
Front Office Coordinator/Receptionist
Smith Dental Care
06.2019 - 10.2021
Sales Account Representative
Global Industrial
05.2010 - 03.2015
Associate's degree - Business
Athens Technical College
GED
Athens Technical College
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