Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Becerra

Walden

Summary

Dynamic professional with extensive experience in the hospitality field, excelling in strategic planning and relationship building. Proven track record in enhancing operational efficiency and driving revenue growth through innovative training programs and data analysis. A charismatic leader skilled in project management, fostering high-performing teams, and optimizing customer experiences.

Overview

22
22
years of professional experience

Work History

Assistant Plaza Director

Applegreen
09.2024 - Current
  • Led strategic initiatives to enhance operational efficiency across multiple locations.
  • Developed and implemented staff training programs to improve customer service standards.
  • Analyzed sales data to identify trends, driving informed decision-making for product offerings.
  • Coordinated cross-functional teams to streamline processes and reduce overhead costs.
  • Oversaw compliance with health and safety regulations, ensuring a secure working environment.
  • Evaluated performance metrics, implementing adjustments to achieve business objectives effectively.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.

Restaurant Consultant

Moonburger
04.2023 - 09.2024
  • Conducted market research to identify emerging trends in restaurant operations.
  • Assisted in developing operational strategies to enhance service efficiency.
  • Collaborated with management to streamline staff training programs.
  • Evaluated customer feedback to improve menu offerings and dining experience.
  • Facilitated staff meetings to discuss operational challenges and solutions.

Director of Revenue Management

Lake Compounce
03.2022 - 04.2023
  • Developed pricing strategies to optimize revenue and enhance market competitiveness.
  • Analyzed market trends and competitor performance to inform strategic decision-making.
  • Collaborated with sales and marketing teams to align revenue goals with business objectives.
  • Implemented forecasting models to improve accuracy of revenue projections.
  • Monitored key performance indicators to identify areas for process improvement.
  • Trained and mentored junior staff on best practices in revenue management techniques.

District Sales Manager

Liberty Coca-Cola
09.2021 - 04.2022
  • Developed and implemented strategic sales plans to enhance market penetration and brand awareness.
  • Analyzed market trends and competitor strategies to identify growth opportunities within assigned districts.
  • Trained and mentored sales representatives, fostering a culture of continuous improvement and high performance.
  • Collaborated with cross-functional teams to align sales initiatives with marketing campaigns for maximum impact.

Director of Food and Beverage

Merlin Entertainments Group Ltd.
06.2011 - 08.2021
  • Developed and implemented innovative food and beverage strategies to enhance guest experience.
  • Oversaw budgeting and forecasting for food and beverage operations, ensuring financial targets were met.
  • Led cross-functional teams in executing large-scale events, improving operational efficiency and customer satisfaction.
  • Analyzed market trends, adjusting menus to align with consumer preferences and seasonal availability.
  • Collaborated with suppliers to negotiate contracts, optimizing quality and cost-effectiveness of ingredients.
  • Implemented inventory control systems that reduced waste and improved profitability of food and beverage offerings.

Restaurant Guest Service Manager

Walt Disney World Resort
08.2003 - 06.2011
  • Led guest service initiatives, enhancing overall customer satisfaction through personalized interactions.
  • Developed training programs for staff, improving service delivery and operational efficiency.
  • Implemented guest feedback systems, driving continuous improvement in service quality.
  • Coordinated special events, ensuring seamless execution and positive guest experiences.
  • Managed daily operations, optimizing workflows to meet service standards effectively.
  • Mentored team members on best practices, fostering a collaborative work environment.

Education

Bachelor of Arts - Communications

Bowling Green State University
Bowling Green, OH
12-2002

Skills

  • Relationship building
  • Strategic planning
  • Verbal and written communication
  • Decision-making
  • People management
  • Project management
  • Creativity and innovation
  • Strategies and goals
  • Goal setting
  • Issues resolution
  • Charismatic leader
  • Partnerships and alliances

Timeline

Assistant Plaza Director

Applegreen
09.2024 - Current

Restaurant Consultant

Moonburger
04.2023 - 09.2024

Director of Revenue Management

Lake Compounce
03.2022 - 04.2023

District Sales Manager

Liberty Coca-Cola
09.2021 - 04.2022

Director of Food and Beverage

Merlin Entertainments Group Ltd.
06.2011 - 08.2021

Restaurant Guest Service Manager

Walt Disney World Resort
08.2003 - 06.2011

Bachelor of Arts - Communications

Bowling Green State University

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