Amanda Bechtel
Brandon,FL
Summary
Driven by a results-focused approach, I elevated customer satisfaction and sales at Smokey Bones Bar & Fire Grill through innovative front-of-house management and effective complaint handling. Demonstrating strong multitasking and guest relations skills, I led teams to enhance service standards, achieving significant improvements in operational efficiency and customer experience.
Ambitious Bar Manager with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers. Accomplished serving,bartending,cooking,sales and catering with extensive experience in food service industry. Promptly assists customers and identifies specific needs. Consistently adheres to food safety and quality standards to promote customer satisfaction and high-quality service.
Overview
24
24
years of professional experience
Work History
Bar/FOH Manager
Smokey Bones Bar & Fire Grill
08.2012 - Current
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Ranked top 10 Ecosure scores four cycles in a row with dedication of meeting State health code compliance.
- Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
- Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
- Collaborated with back-of-house teams to deliver seamless dining experiences and high-quality service standards.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- I Served, Bartender, line cook, head trainer for the company until I became a Bar Manager/FOH
- Met the company standard 1.5% AVT for 4 consecutive years and LBW AVT 1.12%. I also ranked too 5 in the company for the LBW AVT for 3 years straight.
Brand Ambassador Team Lead/Catering Coordinator
Smokey Bones Bar & Fire Grill
08.2012 - Current
- Leveraged strong interpersonal skills when interacting with diverse audiences during promotional events or presentations about company products/services offerings.
- Led cross-functional teams in the planning, execution, and evaluation of large-scale events that generated significant media coverage and public interest.
- Managed inventory levels at promotional events, ensuring timely replenishment of products for optimal customer satisfaction.
- Developed strong relationships with retail partners, resulting in improved product placement and increased sales opportunities.
- Top 10 performance for catering sales within the company for multiple consecutive years in a row.
Server/bartender/Cook
Barnacles
09.2009 - 08.2013
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server/Line Cook/Corporate Trainer
Chili's Bar And Grill
02.2000 - 09.2009
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
High School Diploma -
Wp Davidson High School
Mobile, ALBBA - Criminal Justice
Everest University Online - Tampa
Seffner, FLSkills
- Scheduling Staff
- Complaint Handling
- Marketing support
- Guest Relations
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Patience and Tolerance
- Outgoing Personality
- New Hire Training
- Changing beer kegs
- Ordering bar supplies
Timeline
Bar/FOH Manager
Smokey Bones Bar & Fire Grill
08.2012 - Current
Brand Ambassador Team Lead/Catering Coordinator
Smokey Bones Bar & Fire Grill
08.2012 - Current
Server/bartender/Cook
Barnacles
09.2009 - 08.2013
Server/Line Cook/Corporate Trainer
Chili's Bar And Grill
02.2000 - 09.2009
High School Diploma -
Wp Davidson High School
BBA - Criminal Justice
Everest University Online - Tampa