Amanda Beck
Alcoa,TN
Summary
Well-organized administrative professional experienced in office support. Effectively coordinate documents, records, and resources to maintain smooth daily operations. Organized and efficient Office Coordinator known for high productivity and task completion. Specialize in administrative support, workflow coordination, and time management. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and team cohesion. Organized Office Coordinator with experience in managing administrative tasks, overseeing office operations, and coordinating staff. Strengths include problem-solving skills, ability to prioritize workloads, and effective communication skills. Previous roles involved improving office systems efficiency and fostering positive relationships with team members and clients.
Overview
12
12
years of professional experience
Work History
Bariatric Surgery Office Coordinator
Blount Memorial Hospital
Maryville, TN
08.2023 - Current
- Greeted patients and visitors and directed them to the appropriate area or person.
- Reviewed documents for accuracy before submission to insurance companies
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Updated patient contact information regularly.
- Processed invoices and coded documents.
- Ensured compliance with company policies regarding health and safety regulations.
- Assisted with special projects as requested from time-to-time by management team.
- Scheduled appointments for staff members using Outlook calendar system.
- Followed up with patient inquiries via phone or email promptly.
- Developed professional relationships with patients through courteous service via phone or email correspondence.
- Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
- Compiled data, tracked changes, and created reports in Excel spreadsheets.
- Handled confidential information in a discreet manner.
- Supported other teams with various administrative tasks when required.
- Created and maintained filing systems, both paper and electronic.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Vital signs, updated medical history and medication lists
- Assisted with complex medical procedures
- Administered medications as needed
Account Receivables Supervisor
Team Health -Basepointe
Louisville, TN
04.2022 - 08.2023
- Prepared month-end closing entries related to Accounts Receivable transactions.
- Provided training sessions for new employees on Accounts Receivable procedures and policies.
- Maintained accurate records of employee files.
- Created monthly aging report for review by management team.
- Evaluated existing processes and proposed improvements to streamline workflow efficiency.
- Supervised and monitored the daily operations of Accounts Receivable department to ensure accuracy, completeness, and timeliness of employee workflow.
- Generated financial statements and reports detailing accounts receivable status.
- Led a team of accounts receivable specialists, providing training and performance evaluations.
- Completed daily accounts receivable ledger reconciliations.
- Performed Quarterly reviews on 17 staff members
- Calculated Quarterly Bonuses based on performance and quality metrics
- Utilized daily audit information to update aging reports.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Guided employees in handling difficult or complex problems.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Recruited, interviewed and selected employees to fill vacant roles.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
Billing/Front Office Manager
High Risk Obstetrical Consultants
Knoxville, TN
03.2012 - 04.2022
- Ensured compliance with safety regulations and company policies.
- Responsible for managing the daily operations of the front office, including greeting patients, answering phone calls and emails.
- Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Analyzed daily, weekly and monthly financial reports.
- Conducted regular meetings with staff members to discuss new initiatives or changes in existing processes.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Negotiated contracts with various vendors and service providers.
- Performed administrative duties such as filing documents, answering phones.
- Developed and maintained a positive working environment, fostering team collaboration.
- Answered multi phone line system and transferred calls accordingly.
- Facilitated staff training programs on customer service, software use, and emergency procedures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Reviewed completed work to verify consistency, quality, and conformance.
- Proposed or approved modifications to office procedures to ensure optimal workflow.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Produced thorough, accurate and timely monthly and quarterly reports of practice.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
- Monitored office inventory to maintain supply levels.
Education
High School Diploma -
Heritage High School
Maryville, TN05-2005
Skills
- Project Coordination
- Inventory Auditing
- Correspondence Management
- Contract coordination
- Office Administration
- Client Relationship Management
- Budgeting and finance
- Bookkeeping
- Account Reconciliation
- Travel Arrangements
- Scheduling
- Meeting planning
- Scheduling expertise
- Supply Replenishment
- Calendar Management
- Process Improvement
- Report Generation
- Performance Improvement
- Business Management
- Staff Management
- File Organization
- Schedule Coordination
- Records Management
- Meeting Organization
- Mail handling
- Administrative Support
- Office Management
Affiliations
- Active Board member of The Blount Area Jaycees
- Co Chair The Maryville-Alcoa Jaycees Christmas Parade
- Volunteer at middle school and high school sports concession stands
- Manage Alcoa Youth Sports Concession Stand
Accomplishments
- Presidential Award from The Blount Area Jaycees
Timeline
Bariatric Surgery Office Coordinator
Blount Memorial Hospital
08.2023 - Current
Account Receivables Supervisor
Team Health -Basepointe
04.2022 - 08.2023
Billing/Front Office Manager
High Risk Obstetrical Consultants
03.2012 - 04.2022
High School Diploma -
Heritage High School