Amanda Becker
Eau Claire,WI
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to ensuring regulatory compliance and adherence to practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Mayo Clinic
02.2022 - Current
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Taught patients about medications, procedures, and care plan instructions.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Human Resources Specialist
Army National Gaurd
02.2011 - Current
- I was the NCOIC for processing over 300 Awards for our Battalion on deployment in the UAE from 2018-2019.
- I was a supervisor of a team that consisted of five individuals on deployment from 2018-2019.
- Summer of 2021 I attended the Advanced Leadership Course to get promoted to Staff Sergeant.
- As a Staff Sergeant in the Army National Guard I supervised a team that consisted of three Non-Commissioned Officers, four specialists from 2021-2022.
- As a Staff Sergeant I supervised ten individuals on my last deployment in Africa from 2022-2023.
- Streamlined HR processes for increased efficiency by digitizing records and automating routine tasks.
- Spearheaded diversity initiatives, fostering an inclusive work environment and promoting cultural understanding among staff members.
- Completed a 40 hour Equal Opportunity Leadership Course.
- Implemented effective onboarding processes and conducting regular training sessions.
- Mentored junior HR professionals in best practices for human resources management, contributing to the development of future leaders within the organization.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
Certified Medical Assistant
Marshfield Clinic
03.2020 - 09.2021
- Scheduled appointments for patients via phone and in person
- Interviewed patients to verify information, record medical history and confirm purpose of visit
- Secured patient information and maintained patient confidence by completing and safeguarding medical records
- Assessed, documented and monitored vital signs for patients within outpatient setting
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis
- Administered rapid tests for COVID and strep to help clinical staff assess conditions
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
- Organized charts, documents and supplies to maintain team productivity
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Assistant Program Manager
Brotoloc North
02.2006 - 04.2020
- Collaborated with Program Manager to establish program curriculum and goals for each individual client
- Administered Medications, ordering medications.
- Taking clients to doctor appointments.
- I did the budgeting for the houses for each month.
- Enhanced team collaboration through regular meetings, clear communication, and ongoing professional development training.
- Developed effective relationships with stakeholders to ensure alignment of goals and expectations for program success.
- Managed budgets and resources responsibly, ensuring timely delivery of projects and optimal allocation of funds.
- Evaluated program performance regularly, identifying areas for improvement and adjusting strategies accordingly.
- Reduced operational costs through careful budget management and strategic resource planning.
- Oversaw staff schedules and assignments to handle programming demands.
Patient Service Representative
Mayo Clinic
01.2008 - 04.2014
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Resolved billing inquiries and disputes in timely fashion.
- Investigated insurance claims denials and appeals.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Contributed to the resolution of billing disputes by working closely with insurance companies and patients to clarify charges and payment expectations.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Education
Master of Science - Business Administration
Rasmussen University
Woodbury, MN06.2025
Bachelor Of Science - Health Care Management
Globe University
Eau Claire, WI12.2015
Associate Of Applied Science - Medical Assistant
Globe University
Eau Claire, WI06.2013
High School Diploma -
Osseo-Fairchild
Osseo, WI05.2002
Skills
- Manager coaching and training
- Microsoft Office Suite
- HR program development
- Performance management
- Employee relations
- HR information systems
- HIPAA Compliance
- Patient-Focused Care
- Patient Flow Management
- Maintaining Confidentiality
- Medical Terminology
- Electronic Health Records
Certification
Certified Medical Assistant (CMA)
Additional Information
I have completed the Equal Opportunity Leadership Course through the WI Army National Guard.
I have completed Operations Management Course at Rasmussen University.
I have completed my BLS through Mayo Clinic.
I am up to date on all off my annual training through Mayo Clinic.
Timeline
Certified Medical Assistant
Mayo Clinic
02.2022 - Current
Certified Medical Assistant
Marshfield Clinic
03.2020 - 09.2021
Human Resources Specialist
Army National Gaurd
02.2011 - Current
Patient Service Representative
Mayo Clinic
01.2008 - 04.2014
Assistant Program Manager
Brotoloc North
02.2006 - 04.2020
Master of Science - Business Administration
Rasmussen University
Bachelor Of Science - Health Care Management
Globe University
Associate Of Applied Science - Medical Assistant
Globe University
High School Diploma -
Osseo-Fairchild