Amanda Becker
Antelope,CA
Summary
Compassionate caregiver with extensive experience at Farmers Insurance, excelling in customer service and emotional support. Proven ability to develop individualized care plans and enhance client satisfaction through effective communication and meticulous documentation. Skilled in nutrition monitoring and maintaining HIPAA compliance, ensuring a safe and supportive environment for clients.
Overview
10
10
years of professional experience
Work History
IHSS Care Provider
Steven Craib
03.2015 - Current
- Provided personalized care and support to individuals with disabilities, enhancing daily living activities.
- Assisted clients with meal preparation, ensuring nutritional needs were met effectively.
- Monitored health conditions and reported changes to appropriate healthcare professionals promptly.
- Developed and implemented individualized care plans in collaboration with clients and family members.
- Maintained detailed records of client interactions, progress updates, and changes in care plans for accurate documentation purposes.
- Collaborated with healthcare professionals to develop personalized care plans for optimal results.
- Demonstrated patience and empathy while assisting clients experiencing cognitive or physical challenges.
- Managed challenging behaviors effectively through de-escalation techniques and clear communication strategies.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Developed individualized care plans based on client needs and preferences to enhance quality of life.
- Monitored client health status, reporting changes to family members and healthcare professionals promptly.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Enhanced client well-being by providing compassionate care and support tailored to individual needs.
- Assisted clients with daily living activities, ensuring comfort and safety.
Farmers Insurance
John Hughes
03.2016 - 03.2021
- Maintained up-to-date knowledge of product offerings and promotions.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Coordinated communication with clients, agents, and underwriters to ensure accurate information flow.
- Supported policy administration and processing to enhance client service efficiency.
- Developed organizational systems for filing and tracking insurance documents, improving accessibility.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Maintained confidentiality of patient finances, records, and health statuses.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Assisted in marketing efforts by preparing promotional materials highlighting the benefits of various insurance products offered by the company.
- Collaborated effectively with team members to meet and exceed departmental goals, fostering a positive work environment.
- Increased policy renewal rates by consistently delivering excellent customer service and addressing concerns proactively.
- Handled sensitive client information with discretion while maintaining strict confidentiality standards according to company guidelines.
- Generated leads and met with potential clients to explain insurance options and encourage purchases.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Education
Highschool Diploma -
Highlands Community Charter & Technical Schools
Sacramento, CA06.2025
Skills
- Individualized patient support
- Empathetic support
- Transportation assistance
- Assistance with daily living
- Accurate documentation practices
- Personal hygiene assistance
- First aid certification
- Detailed progress reporting
- Detailed patient documentation
- Consistent reliability
- Driven and self-motivated
- Integrity in professional conduct
- Personal shopping assistance
- Prioritization and scheduling
- Strong organizational skills
- Effective verbal communication
- HIPAA regulations knowledge
- Medication oversight
Timeline
Farmers Insurance
John Hughes
03.2016 - 03.2021
IHSS Care Provider
Steven Craib
03.2015 - Current
Highschool Diploma -
Highlands Community Charter & Technical Schools
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