AMANDA BECKWITH

Work History

Healthgrades

Madison, WI

12.2015

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Handled over 60 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services

Healthgrades

Madison, WI

04.2021 - Current

Developed and maintained quality assurance procedure documentation.
Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
Monitored inbound and outbound calls made by 100 employees to provide constructive feedback.

Five Guys Burger and Fries

Madison, WI

08.2013 - 12.2015

Multi tasking with chat
Organizational Strengths
Answered 60+ inbound calls per day and directed to designated individuals or departments
Asked probing questions to determine service needs and accurately input information into electronic systems
Delivered service and support to each customer, paving way for future business opportunities
Documented conversations with customers to track requests, problems and solutions
Received food orders from individuals and explained offerings
Performed prep work such as washing, peeling, cutting vegetables
Stored perishable food items in freezer or refrigerator to protect food from spoilage
Utilized approved food recipes and production standards to monitor quality, serving temperatures and standard portion control
Cleaned utensils, dishes and glasses for customer use
Carried pans and trays of food to and from work stations, stove and refrigerator in accordance with safety standards
Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery
Organized ingredients and restocked supplies to prepare for busy periods
Completed prepping, cleaning and other kitchen duties to support cooks
Complied with company service standards, including inventory and cash control procedures
Gathered ingredients and cleaned and cut food items to prep recipes
Stored food in designated areas following wrapping, dating, food safety and rotation procedures
Verified compliance with all sanitation and safety requirements.

Dunkin Donuts

Madison, WI

08.2014 - 03.2015

Made orders by slicing, weighing, packaging and pricing meats and cheeses.
Received food orders from individuals and explained offerings. Upheld food safety standards at all times.
Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
Verified compliance with all sanitation and safety requirements.
Utilized approved food recipes and production standards to monitor quality, serving temperatures and standard portion control.
Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Complied with company service standards, including inventory and cash control procedures.
Organized ingredients and restocked supplies to prepare for busy periods.
Cross-trained in other kitchen positions to support team and meet customer needs.
Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
Cleaned utensils, dishes and glasses for customer use.
Distributed supplies, utensils and portable equipment.