Amanda Bedford
Dumfries,VA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
Associate
Wawa
Woodbridge, VA
04.2022 - 01.2024
- Built relationships with customers by providing friendly customer service.
- Built and maintained relationships with peers and upper management to drive team success.
- Assisted customers with selecting items and answering questions about products.
- Supported management team to facilitate task completion and meet performance goals.
- Answered customer questions and provided store information.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Trained new associates on store operations, policies, and procedures.
- Performed cash register functions accurately and efficiently.
- Followed cleaning and sanitation guidelines to meet health and OSHA requirements.
- Helped customers locate items within the store using the inventory system.
- Arranged and stocked new merchandise following placement directions.
- Stocked sales floor and assisted in product movement and merchandising plans.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained an up-to-date knowledge of store promotions, specials, events.
- Operated equipment such as scanners and scales correctly during checkout process.
- Encouraged customers to sign up for loyalty programs or store credit cards.
- Promoted sales initiatives to support company brand.
- Verified credit card charges against purchase receipts for accuracy.
- Placed orders for additional stock when necessary to ensure adequate supply of merchandise.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Bagged or packaged purchases and wrapped gifts.
- Computed purchases and received and processed cash or credit payment.
- Described merchandise and explained use, operation and care.
Hairstylist
J and A Hair
Woodbridge, VA
03.2018 - 05.2020
- Greeted customers, answered phones and booked appointments.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Organized scheduling of appointments throughout the day.
- Developed relationships with new clients through referrals from existing customers.
- Pre-booked future appointments to increase repeat business.
- Recommended products to clients based on their individual needs.
- Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
- Managed cash register transactions during checkout process.
- Sanitized workstations and salon equipment to reduce risk of infection.
- Tracked inventory of supplies used for styling services.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Designed and recommended home hair care regimens and treatments to meet individual customer needs.
- Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
- Performed chemical treatments such as perms and relaxers.
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Responded to customer inquiries by phone, email and in person.
- Operated cash registers to receive payments from patrons.
- Developed new styles and techniques.
- Combed, brushed and sprayed hair or wigs to set style.
- Trained or supervised other hairstylists, hairdressers and assistants.
Packer Associate
Two Men And A Truck
Woodbridge, VA
01.2014 - 10.2017
- Maintained a clean and safe work environment at all times by adhering to company policies and regulations.
- Ensured that all products were properly packaged before being shipped out of the facility.
- Labeled packages with shipping information such as address labels or colored stickers.
- Followed all safety protocols while operating packaging equipment or handling hazardous materials.
- Checked for damaged goods and recorded discrepancies on appropriate paperwork.
- Stacked boxes onto pallets in an orderly fashion to ensure stability during transport.
- Inspected outgoing shipments to ensure conformance with customer requirements.
- Met strict deadlines by working quickly to pack, load and transport belongings.
- Organized and labeled the inventory of items being moved.
- Maintained a clean work environment throughout the entire process of the move.
- Unloaded furniture, appliances, and other items from moving truck at destination location.
- Assisted with packing items by wrapping them in bubble wrap and securely taping boxes.
- Loaded furniture, appliances, and other items onto moving trucks for transport.
- Verified that all possessions had been safely unloaded at the destination site.
- Packed boxes and stock using organizational guidelines.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Tagged and wrote identifying information on containers, boxes and cargo.
Cleaner
Molly Maid
Woodbridge, VA
01.2015 - 05.2017
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Sanitized frequented areas and equipment using approved supplies.
- Collected trash from floors within hallways, bathrooms and work areas.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks, and tidying storage shelves.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Transported trash bags to designated disposal areas.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Maintained safety protocols through safe handling of equipment and chemicals.
- Restocked supplies, replacing toiletries, liners and soaps.
- Washed windows both inside and outside of the facility.
- Polished furniture to remove dust and dirt buildup.
- Emptied wastebaskets and replaced liners.
- Scrubbed walls to remove scuff marks or stains.
- Transported trash and hazardous waste to appropriate disposal area.
- Replenished supply of hand soap, paper towels and other consumables.
- Performed daily dusting, leather and wood surface polishing and wall washing.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Adhered strictly to safety protocols while performing job duties.
Sales Associate
Burlington Shoes
Woodbridge, VA
04.2012 - 02.2016
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Maintained records related to sales for store management.
- Prepared merchandise for purchase or rental.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Bagged or packaged purchases and wrapped gifts.
- Placed special orders or called other stores to find desired items.
- Ticketed, arranged and displayed merchandise to promote sales.
- Described merchandise and explained use, operation and care.
- Computed purchases and received and processed cash or credit payment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Recommended, selected and located merchandise based on customer desires.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Cleaned shelves, counters and tables to maintain organized store.
- Organized store by returning merchandise to proper areas and restocked displays.
- Stocked shelves with new arrivals; arranged shoes according to size, style, brand.
- Maintained shoe department by organizing shoes by size, color and style.
- Assisted customers with finding the right size, style, and color of shoe.
- Replenished stock levels by unloading shipments from delivery trucks.
- Cleaned fitting rooms after each use; removed items left behind by previous customers.
- Demonstrated exceptional problem solving skills when dealing with customer complaints or issues.
Crew Manager
Mcdonalds
Dumfries, VA
02.2007 - 12.2013
- Supervised and trained crew members on safety protocols, customer service standards, and job duties.
- Oversaw the daily operations of the restaurant, including food preparation, customer service, and cleanliness standards.
- Ensured compliance with all health codes and regulations by regularly inspecting facility and equipment.
- Maintained appropriate staffing levels by recruiting, hiring and training new team members.
- Ordered supplies and monitored inventory levels to maintain an efficient operation.
- Assisted management team in developing new menu items, promotional campaigns, and other initiatives.
- Provided guidance to crew members during peak hours to maximize productivity and efficiency.
- Maximized customer satisfaction by organizing consistent, high-quality service for customer needs.
- Analyzed financial data related to payroll expenses and cost of goods sold in order to make informed decisions about budgeting.
- Implemented techniques for increasing employee morale such as rewards programs or team building activities.
- Responded promptly to customer inquiries or complaints via phone calls or emails.
- Planned out daily tasks and coordinated schedules to handle forecasted demand.
- Resolved conflicts between staff in a timely manner while maintaining professionalism.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Inspected dining and serving areas for cleanliness and proper setup.
- Distributed food to service staff for prompt delivery to customers.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Oversaw food preparation, production and presentation according to quality standards.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Explained goals and expectations required of trainees.
Sales Associate
Childrens Place Inc.
Woodbridge, VA
09.2010 - 05.2012
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Developed trusting relationships with customers by making personal connections.
- Assessed customer needs to provide assistance and information on product features.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained up-to-date knowledge of store merchandise and policies.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Collected payments and provided accurate change.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Organized stockroom shelves according to size, color or style.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Processed transactions using a point-of-sale system.
Inventory Manager
Steve & Barry's
Woodbridge, VA
11.2008 - 02.2009
- Monitored inventories on computer to generate accurate reports.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
- Performed regular cycle counts to maintain accuracy of inventory records.
- Reviewed inventory stocking levels and helped coordinated return or transfer of excess inventory.
- Created reports on inventory levels, trends, costs, deliveries. for upper management review.
- Resolved issues related to receiving errors such as incorrect quantities or missing items.
- Received, evaluated and scanned in new inventory, updated computer database and proactively resolved variances.
- Developed, implemented and maintained inventory control systems to ensure accurate record keeping.
- Identified discrepancies between physical counts and computer records; investigated causes and took corrective action as needed.
- Maintained high levels of product availability by ensuring timely replenishment of stock.
- Tracked shipments from vendors for prompt resolution of any discrepancies or delays encountered during transit or delivery.
- Examined levels of supplies and material to determine shortages.
- Organized and cleaned backroom and equipment to improve operations.
- Analyzed stock levels and processes to predict inventory problems and formulate solutions.
- Utilized warehouse management systems software for tracking products from receipt through shipment.
- Ensured product quality and safety standards were met throughout the inventory process.
- Followed operational guidelines to properly unload and stock merchandise.
- Conducted periodic reviews of purchasing policies and procedures to ensure accuracy in ordering, delivery timelines, invoicing.
- Monitored product import or export processes to verify compliance with regulatory or legal requirements.
- Consistently met company and department objectives within budget and time constraints.
- Implemented bar coding system to identify location and quantities of requested items.
- Prepared inventory for shipment by attaching tags and labels.
Education
GED -
Davidson County Community College
Thomasville, NC03-2008
Parkland High School
Winston-Salem, NCSkills
- Preparing Reports
- Workplace Safety
- Program Support
- Data Entry
- Management Support
- Cash Handling
- Decision-Making
- Customer Relationship Management (CRM)
- Customer Service
- Courteous and Professional
- Time Management
- Sales Techniques
- Shipment Processing
- Sales Expertise
- Work Planning and Prioritization
- POS System Operation
- Attention to Detail
- Client Engagement
- Oral Communication
- Customer Interaction
- Issue Resolution
- Service Assistance
- Loss Prevention
- Event Coordination
- Multiple Priorities Management
Timeline
Associate
Wawa
04.2022 - 01.2024
Hairstylist
J and A Hair
03.2018 - 05.2020
Cleaner
Molly Maid
01.2015 - 05.2017
Packer Associate
Two Men And A Truck
01.2014 - 10.2017
Sales Associate
Burlington Shoes
04.2012 - 02.2016
Sales Associate
Childrens Place Inc.
09.2010 - 05.2012
Inventory Manager
Steve & Barry's
11.2008 - 02.2009
Crew Manager
Mcdonalds
02.2007 - 12.2013
GED -
Davidson County Community College
Parkland High School