Overview
Work History
Education
Skills
Timeline
Generic

Amanda Bee

Albany,OR

Overview

21
21
years of professional experience

Work History

Dispatcher Office Assistant

AA Towing
10.2014 - Current
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Advised regarding delays and special circumstances.
  • Closely monitored dispatch board to triage and prioritize over [Number] daily calls.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Completed daily logs for management review.
  • Drafted common document templates to reduce time spent creating documents from scratch.
  • Managed data and correspondence to secure information across complex landscapes of organizational departments.
  • Served as corporate liaison for finance, IT and marketing departments.
  • Maintain calm with customers who are trying to retrieve their vehicles or have been in a car accident.
  • Various accounting duties, including use of quick books and tow tracks.

Sales Associate

All For Fish
09.2011 - 06.2013
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Monitored customers for signs of security concerns and escalated issues to management.

Merchandising Manager

Petco
07.2007 - 09.2011
  • Optimized store displays and appearance via strategic merchandising.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Established monthly goals and communicated performance expectations during team meetings to optimize sales.
  • Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
  • Monitored stock levels and product sales to determine purchasing needs.
  • Maintained point of sale (POS) system by inputting accurate inventory information.
  • Serviced accounts using prospecting, product marketing, and merchandising techniques to enhance product awareness.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.
  • Developed innovative and creative merchandise displays to drive point-of-sale purchases.
  • Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.

Sales Associate

Albany Pet Stop
06.2002 - 01.2007
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.

Education

High School Diploma -

West Albany High School
Albany, Oregon
06.2003

Skills

  • Customer Support Needs Assessment
  • Business Correspondence
  • Profitability Analysis
  • Ground Transportation
  • Operational Procedures
  • Trucking Dispatching
  • Dispatch Planning
  • Greeting Visitors
  • Driver Routing
  • Customer Experience
  • Social Media Networking
  • Client Satisfaction
  • Accounting Familiarity
  • Administrative Procedures
  • Reception Management
  • Clerical Support
  • Data Communications
  • Internal and External Communications
  • Dispatch Procedures
  • Office Meetings
  • Office Supplies and Inventory
  • Document Organization
  • Document Scanning
  • Dispatcher Monitoring
  • Roadside Assistance
  • Paperwork Submission
  • Driver Assistance
  • Office Equipment Operation

Timeline

Dispatcher Office Assistant

AA Towing
10.2014 - Current

Sales Associate

All For Fish
09.2011 - 06.2013

Merchandising Manager

Petco
07.2007 - 09.2011

Sales Associate

Albany Pet Stop
06.2002 - 01.2007

High School Diploma -

West Albany High School

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Amanda Bee