Amanda Bell
Summary
Talented Customer Retention Specialist skilled at working with clients to answer concerns and develop successful resolutions. Excellent skills in solving problems and building rapport. Ready to apply expertise and years of academic experience in human resources.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Retention Specialist
State Farm
04.2023 - Current
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
- Assisted product development to build exciting customer offerings, increasing repeat business.
- Increased customer retention rates by developing and implementing effective loyalty strategies.
- Supported agents in improving service standards for optimized customer satisfaction.
- Implemented targeted outreach campaigns to re-engage inactive customers and boost repeat business.
Enrollment Specialist
Strongmind
08.2021 - 06.2022
- Updated, entered, and reviewed customer data.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
- Streamlined the enrollment process for increased efficiency and enhanced user experience.
- Understood and thoroughly explained services provided to customers and potential customers.
Special Needs Childcare Provider
All Aboard Services
06.2018 - 03.2020
- Enhanced children''s social skills by organizing group activities and promoting positive interactions.
- Empowered special needs children by encouraging self-expression through art therapy sessions.
- Facilitated sensory integration exercises to help children with sensory processing difficulties cope in various environments.
- Prepared nutritious meals and snacks according to individual dietary requirements, ensuring proper nutrition for each child.
Receptionist
Green Light Garage
02.2015 - 03.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Inventory management
- Data entry
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
Bachelor of Arts - Organizational Leadership
Arizona State University
Tempe, AZAssociate of Arts - Psychology
Maricopa Community Colleges - Mesa Community College
Mesa, AZSkills
- Customer Feedback Analysis
- Upselling and Cross Selling
- Documentation skills
- Persuasion techniques
- Trend tracking
- Customer Relations
- Performance Evaluation
- Customer Relationship Management
- Analytical and Critical Thinking
- Personnel Recruitment
- Procedure Compliance
- Talent Acquisition
Certification
- Property & Casualty Insurance License
Timeline
Retention Specialist
State Farm
04.2023 - Current
Enrollment Specialist
Strongmind
08.2021 - 06.2022
Special Needs Childcare Provider
All Aboard Services
06.2018 - 03.2020
Receptionist
Green Light Garage
02.2015 - 03.2018
Bachelor of Arts - Organizational Leadership
Arizona State University
Associate of Arts - Psychology
Maricopa Community Colleges - Mesa Community College