Amanda Bell
Gardnerville,NV
Summary
Proven achiever with extensive experience in client relationship management and business process improvement, notably at Carson Tahoe Regional Medical Center. Demonstrated excellence in communication and teamwork, enhancing customer satisfaction and operational efficiency. Skilled in navigating complex scheduling and administrative challenges, ensuring compliance and privacy with a results-driven approach. Proven leadership, critical thinking and project management abilities gained during 5-year administrative career. Experienced in managing clerical requirements and highly responsive to dynamic business conditions. Smoothly organize resources to keep teams efficient and achieve daily targets.
Overview
8
8
years of professional experience
Work History
Office Administrator (Temporary)
Sierra Academy of Style
2024.07 - 2024.09
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
Lead Centralized Scheduler
Carson Tahoe Regional Medical Center
2021.12 - 2023.08
- Liaised with clinical staff to ensure providers were informed and prepared for any special needs or requirements associated with scheduled patients.
- Assisted in training new centralized schedulers, sharing best practices and contributing to supportive team environment.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices in centralized scheduling.
- Resolved scheduling conflicts and accommodated special requests, maintaining flexibility and understanding of individual needs.
- Ensured compliance with HIPAA regulations, safeguarding patient privacy during all aspects of scheduling processes.
- Answered phone calls and messages for 50-providers, scheduling appointments, and handling patient inquiries.
Manager
McMurry’s Sports Bar
2016.10 - 2018.03
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Esthetician - Licensed
Sierra Academy of Style
Carson City, NV05.2024
Bachelor - Business Management
University of Phoenix
Tempe, AZ04.2024
Associate - Business Administration
Purdue University
West Lafayette, IN08.2021
Skills
- Client Relationship Management
- Policy analysis
- Business process improvement
- Business Analysis
- Excellent Communication
- Teamwork and Collaboration
Timeline
Office Administrator (Temporary)
Sierra Academy of Style
2024.07 - 2024.09
Lead Centralized Scheduler
Carson Tahoe Regional Medical Center
2021.12 - 2023.08
Manager
McMurry’s Sports Bar
2016.10 - 2018.03
Esthetician - Licensed
Sierra Academy of Style
Bachelor - Business Management
University of Phoenix
Associate - Business Administration
Purdue University
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