Amanda Bennerson
Sacramento,CA
Summary
Organized and dependable fast learner successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Guest Advocate
Target
07.2021 - Current
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Delivered prompt service to prioritize customer needs.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Cashier
Chevron
12.2017 - 06.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Service Representative
GAP
09.2017 - 12.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Addressed customer account discrepancies and concerns.
- Detailed payment options and explained price, receipt and billing details to customers.
Education
GED -
Tarheel Challenge Academy
Salemburg, NC06.2007
Skills
- Communication Equipment Operation
- Prioritizing Calls
- Database Maintenance
- Delegating Work
- Creative Solutions
- Maintaining Call Metrics
Timeline
Guest Advocate
Target
07.2021 - Current
Cashier
Chevron
12.2017 - 06.2021
Customer Service Representative
GAP
09.2017 - 12.2017
GED -
Tarheel Challenge Academy