Amanda Bentley
Charlotte,NC
Summary
Organized and dependable candidate looking to obtain and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Registrar/Patient Services Specialist
Atrium Health
01.2017 - Current
- Greets and assists patients and visitors and acts with a sense of urgency when dealing with patients and workflow
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan
- Inputted accurate patient insurance, billing and payment information in EPIC
- Filed and maintained patient records in accordance with HIPAA regulations
- Enters and maintains confidential and accurate patient information including patient demographics, insurance data, billing, and payment information into electronic medical record system
- Workers compensation
- Assists in meeting departmental goals, point-of-service collections and registration accuracy
- Medical records request
- Interviewing and training all new hire front office employees
- Charge reviews, billing claim edits, insurance verification and other billing errors and reviews as assigned
Auditor/Guest Services/Accounts payable
Marriott Hotel
08.2009 - 06.2018
- Audit, balance, and report on all hotel revenue
- Audit, balance, post and report on the front desk to ensure accuracy and verify proper cash handling procedures are followed
- Audit, balance, prepare, verify and report on room information
- Prepare and input statistics and income journal sheets for preparation of daily reports
- Run night audit final after ensuring all revenues are in balance nightly
- Accounts payable
- Reservations, check ins, check outs, collecting advance deposits, shipping packages, and all other front office duties as assigned.
PBX Operator/Guest Services Auditor
Sheraton Hotel
04.2007 - 06.2009
- Switchboard operation including answering, screening, and transferring calls to the correct persons, and/or taking messages
- Audit, balance and report on all food and beverage outlets (e.g., restaurants, lounges, banquets, room service) cash and credit operations
- Audit, balance, post and report on the front desk to ensure accuracy and verify proper cash handling procedures are followed
- Prepare and input statistics and income journal sheets for preparation of daily reports
- Balance and close all bank ticket codes daily
- Run night audit final after ensuring all revenues are in balance nightly
- Making reservations, check ins, check outs, collecting advance deposits, shipping packages, and all other front office duties as assigned.
Education
Some College (No Degree) -
Certificate of Successful Completion Atrium Health Diagnostic And Procedural Coding Class
Princeton High School
Cincinnati, OH05.2004
Skills
- Organizational Skills
- Customer Service
- Time Management
- Staff Supervision
- Records Management
- Conflict Resolution
- Problem Solving
- First Aid CPR AED
References
References are available on request.
Timeline
Registrar/Patient Services Specialist
Atrium Health
01.2017 - Current
Auditor/Guest Services/Accounts payable
Marriott Hotel
08.2009 - 06.2018
PBX Operator/Guest Services Auditor
Sheraton Hotel
04.2007 - 06.2009
Some College (No Degree) -
Certificate of Successful Completion Atrium Health Diagnostic And Procedural Coding Class
Princeton High School