Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Berger

Little Chute,WI

Summary

Proven leader and skilled barista mentor, adept in espresso preparation and exceptional customer service, enhanced Starbucks's customer satisfaction and loyalty through innovative training programs and efficient POS system operation. Demonstrated ability to increase sales and employee retention by over 20%, showcasing strong team leadership and sales expertise.

Overview

3
3
years of professional experience

Work History

Barista Trainer

Starbucks’s
04.2023 - Current
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.
  • Taught proper procedures and strategies for success to new employees.
  • Handled cash and processed payments accurately to avoid errors.
  • Trained new employees in groups and in one-on-one scenarios.
  • Customized training strategies based on individual barista knowledge, experience, and strengths.
  • Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
  • Increased employee retention by fostering a positive, supportive work atmosphere.
  • Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
  • Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Streamlined workflow processes for better customer service and reduced wait times.
  • Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
  • Contributed to store profitability by monitoring inventory levels, placing orders as needed, and minimizing waste.
  • Promoted additional items with beverages, increasing store sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Controlled line and crowd with quick, efficient service.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Maintained regular and consistent attendance and punctuality.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Provided coaching and mentoring to employees.
  • Established and maintained quality control standards.
  • Trained and mentored Number new personnel hired to fulfill various roles.
  • Analyzed and evaluated training effectiveness and program outcomes.

Cashier

Lowes Home Improvment
12.2022 - 04.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.

Cashier

Kwik Trip
07.2021 - 09.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Upsold additional products and services to increase revenue.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Enhanced shopping experience, provided product information and location assistance.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Increased sales of promotional items by informing customers about current offers.

Education

General Education -

Plymouth High School
Plymouth, WI
06.1998

Skills

  • Leadership experience
  • Health and safety compliance
  • Cleanliness standards
  • Milk steaming
  • Coffee expertise
  • Order Taking
  • Barista mentoring
  • Staff Coaching
  • POS System Operation
  • Sales expertise
  • Espresso preparation
  • Manual brewing techniques
  • Complaint Handling
  • Training Materials
  • Sales proficiency
  • Health codes compliance
  • Sales Promotion
  • Team Player
  • Cash Handling
  • Friendly and outgoing
  • Excellent memory
  • Cash Register Operation
  • Active listener
  • Performance Improvement
  • Adaptive and creative
  • Exceptional customer service
  • Opening and closing duties
  • POS Systems
  • Up-selling
  • Espresso machine operation
  • Professional Demeanor
  • Team Leadership
  • Safe Food Handling
  • Menu Memorization
  • Product Upselling
  • Food Preparation
  • Coffee machinery
  • New Hire Training
  • Hospitality service expertise
  • Safe Food Handling Practices
  • Point of sale operation
  • Ordering Procedures
  • Beverage Preparation
  • Food Running
  • Smoothie making
  • Conflict Mediation
  • Clear Communication
  • Attention to Detail
  • Relationship Building
  • Leadership Development
  • Public Speaking
  • Decision-Making
  • Critical Thinking
  • Compliance Training
  • Job Skill Building
  • Quality Assurance

Timeline

Barista Trainer

Starbucks’s
04.2023 - Current

Cashier

Lowes Home Improvment
12.2022 - 04.2023

Cashier

Kwik Trip
07.2021 - 09.2022

General Education -

Plymouth High School

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Amanda Berger