Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amanda Bevins

Battle Creek

Summary

Dynamic customer relations professional with a proven track record at Firekeepers Casino Hotel, excelling in client relationship building and performance improvement. Adept at analyzing needs and implementing effective solutions, I consistently enhanced guest experiences while promoting events and services, driving engagement and satisfaction. Strong communicator with expertise in sales and product promotions.

Dynamic individual with hands-on experience in customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Red Hot Rewards Representative

Firekeepers Casino Hotel
02.2017 - Current
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Provided a fun, friendly, understanding and vibrant experience for guests and associates.
  • Promoted events and giveaway's happening in the Casino.
  • Discussed with the guest their offer's they've earned over a five month span of play and how they obtained them.


Kennel Attendant

Marshall Animal Care Center
04.2016 - 02.2017


  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Provided top-notch customer service to every customer and exceptional care to animals.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.

Point of Sale Associate

Kohls Department Store
01.2015 - 04.2016
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with special services, account updates, and promotional options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Processed refunds and exchanges in accordance with company policy.

Education

No Degree - Animal Health

Kellogg Community College
Battle Creek, MI
09-2014

High School Diploma -

Harper Creek High School
Battle Creek, MI
06-2013

Skills

  • Needs analysis
  • Telephone reception
  • Expense reporting
  • Market intelligence
  • Client relationship building
  • Customer relations
  • Customer support
  • Performance improvement
  • Sales expertise
  • Account development
  • Go-to-marketing
  • Client service
  • Product promotions

Certification

  • Achieved Keeper of the Month by providing excellent team work and effective guest service.
  • Earned an award for Bus Greeter of the Month against fellow Red Hot Rewards Reps.
  • Achieved 100% Secret Shops multiple occasions by completing Call Center requirements with accuracy and efficiency.
  • Trained Representatives to be able to work efficiently in the Rewards Club, greeting buses, operating Call Center, and Box Office sales

Timeline

Red Hot Rewards Representative

Firekeepers Casino Hotel
02.2017 - Current

Kennel Attendant

Marshall Animal Care Center
04.2016 - 02.2017

Point of Sale Associate

Kohls Department Store
01.2015 - 04.2016

No Degree - Animal Health

Kellogg Community College

High School Diploma -

Harper Creek High School
Amanda Bevins