Dynamic and reliable with extensive experience in customer service. Demonstrates strong communication, and teamwork skills, with proven ability to quickly adapt to new environments. Brings positive attitude and commitment to continuous learning and growth. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Apparel Associate
Walmart
10.2021 - 08.2023
Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
Preserved outlook of store by dusting, organizing, cleaning over all the fitting room and the floor of the apparel department.
restocking merchandise in apparel department, as well as helping other departments in the store when help was needed.
Answering all incoming calls sent to the fitting room, helping customers and answering any questions as well as resolving problems and unsatisfied customers.
Responsible for all go-backs
Greeted and interacted with over customers to assist in selecting and locating merchandise.
Some assistance in training new associates
Maintained an up-to-date understanding of company policies to comply with the companies expectations of us associates.
Transit Bus Operator
Sacramento Regional Transit
08.2017 - 01.2020
Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
Operated with safety and skill to avoid accidents and delays.
Provided passenger assistance, collected fares and offered schedule and route information.
Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
Increased route efficiency through careful planning and coordination with dispatchers and other transit team members.
Developed strong relationships with regular passengers.
Ensured compliance with regulations by staying up-to-date on changing laws and guidelines affecting transportation operations.
Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
Kept accurate logs of travel time data for use in refining scheduling algorithms and improving on-time performance across all routes.
Aided passengers with disabilities or special needs.
Inspected bus for any mechanical issues before departure and after the shift.
Delivered to-go orders for customer and business offices.
Operated vehicle safely in highly congested areas with no traffic violations.
Improved customer satisfaction by ensuring timely and accurate deliveries of products to the best of my ability.
Helped prep all food and beverages for storing and refrigeration with accurate dates for food safety
Took phone calls orders and in-store register orders for customers
prepared orders for take out as well as delivery before delivering it myself.
Cleaned and organized the restaurant for proper cleaning standards and customer satisfaction.
Helped assist with the dishwasher area frequently between other job duties.
POS Associate
Kohls Department Store
10.2013 - 12.2013
Seasonal position only.
Maintained a clean and organized work environment for optimal efficiency and professionalism.
Collaborated with team members to improve overall store performance and achieve sales targets.
Enhanced customer satisfaction by efficiently processing transactions and addressing any issues or questions asked.
Folded and fixed racks (zoned) inbetween slow periods
Greeted and treated customers with a friendly and respectable approach. As well as assisting customers who needed help finding what they needed on the sales floor.