Amanda Biega
Schenectady,NY
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service.
Overview
11
11
years of professional experience
Work History
Medical Secretary
New York Nephrology
08.2018 - Current
- Ensured physician productivity by maintaining calendars; scheduling patient appointments.
- Coordinate diagnostic tests, treatments and other necessary care with appropriate facilities and professionals
- Answer the phones and direct patient, insurance and vendor calls as appropriate
- Review patient's medical history
- Registered new patients in electronic medical records prior to appointment scheduling.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Answered phone calls and messages for different physicians, scheduling appointments, and handling patient inquiries.
Medical Secretary
New York Nephrology
08.2018 - Current
- Ensured physician productivity by maintaining calendars; scheduling patient appointments.
- Supported office staff and operational requirements with administrative tasks.
- Coordinate diagnostic tests, treatments and other necessary care with appropriate facilities and professionals
- Answer the phones and direct patient, insurance and vendor calls as appropriate
- Accept payment for co-pays and other fees required prior to services being rendered
- Review patient's medical history
- Registered new patients in electronic medical records prior to appointment scheduling.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
Verifications Documents Administrator
Maximus Healthcare Services, 11 Corporate Woods Blvd
01.2017 - 08.2018
- Researched document information and to compare the information against applications
- Generated notices to customers who need to take followup actions
- Determined if documents need to be escalated for further review
- Determined if documents or accounts need to be given to DOH for manual task creation
- Maintained database systems to track and analyze operational data.
- Responsible for meeting performance requirements associated with Eligibility & Enrollment process
- Maintained personnel records and updated internal databases to support document management.
Verifications Documents Administrator
Maximus Healthcare Services, 11 Corporate Woods Blvd
01.2017 - 08.2018
- Researched document information and to compare the information against applications
- Generated notices to customers who need to take followup actions
- Determined if documents need to be escalated for further review
- Determined if documents or accounts need to be given to DOH for manual task creation
- Maintained database systems to track and analyze operational data.
- Responsible for meeting performance requirements associated with Eligibility & Enrollment process
- Maintained personnel records and updated internal databases to support document management.
Operations Manager
Sephora Inside J.C Penney
03.2014 - 05.2017
- Major contributor to advertising compliance in the workplace.
- Handled customer escalation in a professional manner.
- Delegated tasks and generates enthusiasm in fellow coworkers.
- Coached peers on performance and suggests good workflow practices to ensure workplace efficiency.
- Lead upper management tours of facility. Analyzes business performance compared to other Sephora locations.
- Maintained store merchandising displays, including advertisement for launches.
- Detail-oriented, organized, and understands how to improve operational efficiency.
- All operational process are met before deadlines.
- Inform coworkers operational knowledge making sure everyone gets involved and can ask questions.
- Solve problems and make smart decisions to inspire strong work from yourself and others; lead by example.
Operations Manager
Sephora Inside J.C Penney
03.2014 - 05.2017
- Major contributor to advertising compliance in the workplace.
- Handle customer escalation in a professional manner.
- Delegates tasks and generates enthusiasm in fellow coworkers.
- Coaches peers on performance and suggests good workflow practices to ensure workplace efficiency.
- Leads upper management tours of facility. Analyzes business performance compared to other Sephora locations.
- Maintains store merchandising displays, including advertisement for launches.
- Detail-oriented, organized, and understands how to improve operational efficiency.
- All operational process are met before deadlines.
- Inform coworkers operational knowledge making sure everyone gets involved and can ask questions.
- Solve problems and make smart decisions to inspire strong work from yourself and others; lead by example.
Education
Diploma -
Keystone Online School
01.2013
High School -
Mohonasen Senior High School
Rotterdam, NY01.2009
Skills
- Team Leader
- Leadership Development
- EMR Systems
- ICD-10
- Operational Excellence
- Healthcare
- Excel
- Medical Terminology
- Training
- Word Processing
- Team Management
- Medical Records
- Scheduling
- Operations Management
- Organizational Development
- Business Development
- Word
- Windows
- Computer skills
- Billing
- Leadership Training
- Business Planning
- Powerpoint
- Coaching
- Medical receptionist
- Medical scheduling
- Insurance Verification
- Typing
- Administrative experience
- Documentation review
- Insurance authorization management
- Customer service
- Medical records management
Personal Information
- Visa Status: Authorized to work in the US for any employer
- Work Permit: Authorized to work in the US for any employer
Timeline
Medical Secretary
New York Nephrology
08.2018 - Current
Medical Secretary
New York Nephrology
08.2018 - Current
Verifications Documents Administrator
Maximus Healthcare Services, 11 Corporate Woods Blvd
01.2017 - 08.2018
Verifications Documents Administrator
Maximus Healthcare Services, 11 Corporate Woods Blvd
01.2017 - 08.2018
Operations Manager
Sephora Inside J.C Penney
03.2014 - 05.2017
Operations Manager
Sephora Inside J.C Penney
03.2014 - 05.2017
Diploma -
Keystone Online School
High School -
Mohonasen Senior High School
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