Amanda Bilbrey

• Promoted to Front Desk Lead after one year of employment
• After being promoted to Desk Lead, proven management and customer service skills led to being promoted to Front Office Manager
• Directly manage team of 16 individuals for company with staff of 65 plus employees
• Establish efficient workflow processes, monitor daily productivity and accuracy of information
• Coordinate staff schedules for two locations
• Build and manage provider templates in EHR system (eCW)
• 100% success rate acting as liaison between staff, providers and patients by advocating and facilitating conversation on behalf of each party
• Standardized office structures and processes to promote collaboration and increased performance.
• Collaborate with each department within practice for more harmonious and fluid day to day system
• Work with IT department of behalf of entire practice
• Oversee all office supply orders for both locations in addition to any supplies needed by our remote teams
• Perform yearly performance assessments
• Assisted Practice Manager with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
• Assist employees with day-to-day issues and complex challenges by applying motivational and analytical strategies
• Deliver prompt,professional solutions for patient inquiries
• Representing and relaying opinions and suggestions of patients and staff members to upper management teams
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Coached employees through day-to-day work and complex problems.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Established and updated work schedules to account for changing staff levels and expected workloads.

• Initially hired as administrative support
• Refreshing ideas, creativity and ability to learn industry led to be promoted to Digital Marketing Specialist.

Digital Marketing Specialist;

• Write & edit web content
• Write/publish blogs
• Manage daily administrative and office tasks
• B2B Sales
• Build e-Commerce stores
• Proven ability to find pulse on any industry that GWD was hired to consult with on their social media presence
• Created and deployed social media content, engaged with target audiences and boosted reach with strategic ad placements.
• Boosted brand awareness by establishing strong web and social media presence.

• Initially hired as Sales Floor Associate. Sales history and management skills led to being promoted to Sales Floor Manager

As Sales Floor Manager;

• Partnered with operations team to achieve company revenue and profit goals.
• Manage sales associates by delegating daily tasks, informing on sales goals and customer engagement focus points
• Following up on these goals in the moment with feedback for optimal customer driven experience
• Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
• Taught salespeople to close deals and improve sales performance to increase revenue for company.
• Overcame objections and closed sales while following company policies and legal requirements.
• Developed strong and lasting rapport to improve customer service and retain valued clients.