Amanda Billiot
Houma,LA
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
18
18
years of professional experience
Work History
Medical Assistant
Thibodaux Regional Urgent Care
07.2019 - Current
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
Medical Assistant
Acadia Dermatology
02.2022 - 11.2023
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Insurance & Billing
Watkins Family Medicine
07.2017 - 07.2019
- Enhanced client satisfaction by efficiently managing insurance accounts and promptly addressing inquiries.
- Streamlined accounting processes for increased accuracy in financial reporting and premium calculations.
- Collaborated with underwriters to ensure accurate risk assessment and appropriate coverage recommendations for clients.
- Conducted thorough account audits, identifying discrepancies and implementing corrective actions to maintain financial integrity.
- Reduced errors in financial documents by diligently reviewing balance sheets, income statements, and other essential reports before submission.
- Handled day-to-day accounting processes to drive financial accuracy.
WOW Cafe & Wingery
Manager, Server, Bartender
01.2006 - 01.2016
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming environment.
- Collaborated with team members to maintain cleanliness, organization, and overall appearance of the cafe.
- Trained new employees in company policies, menu items, and customer service techniques for consistent performance across the team.
- Developed strong relationships with regular customers, creating a loyal client base that contributed to increased revenue.
- Reduced wait times for customers by managing orders promptly and accurately during peak hours.
- Resolved customer complaints with tact and professionalism, ensuring repeat business through excellent conflict resolution skills.
- Assisted management with daily tasks such as scheduling employee shifts, monitoring inventory levels, and reconciling cash drawers at closing time.
- Contributed to positive workplace culture by fostering open communication among staff members and leading by example in work ethic and attitude.
- Initiated cross-training opportunities for staff members to develop versatile skill sets that improved overall productivity within the cafe setting.
Medical Assistant
Care & Comfort OB/GYN
01.2008 - 10.2010
- Enhanced patient experience by providing compassionate and efficient care during appointments.
- Streamlined clinic operations by maintaining organized patient records and scheduling systems.
- Assisted in the diagnosis and treatment of gynecological conditions with accurate documentation and effective communication.
- Provided exceptional support to physicians during examinations, ensuring patient comfort and understanding.
- Maintained a safe and clean clinical environment through diligent adherence to infection control guidelines.
- Performed routine lab tests accurately, supporting timely diagnoses for patients'' gynecological issues.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
Education
No Degree - Medical Assisting
Blue Cliff - Houma
Houma, LA04.2008
High School Diploma -
Ellender Memorial High School
Houma, LA05.2004
Skills
- Payment Collection
- Patient-Focused Care
- HIPAA Compliance
- Procedure Assistance
- Medical Terminology
- Data Entry
- Patient Flow Management
- Patient Scheduling
- Inventory Management
- Medical Office Administration
- Phlebotomy
- Medical Billing
- Medical Procedures
- Medical Billing and Coding
- CPR
- Antigen Testing
Timeline
Medical Assistant
Acadia Dermatology
02.2022 - 11.2023
Medical Assistant
Thibodaux Regional Urgent Care
07.2019 - Current
Insurance & Billing
Watkins Family Medicine
07.2017 - 07.2019
Medical Assistant
Care & Comfort OB/GYN
01.2008 - 10.2010
WOW Cafe & Wingery
Manager, Server, Bartender
01.2006 - 01.2016
No Degree - Medical Assisting
Blue Cliff - Houma
High School Diploma -
Ellender Memorial High School