Summary
Overview
Work History
Education
Skills
Skills
Accomplishments
Timeline
Generic

Amanda Bishop

Apex,NC

Summary

Office Manager with extensive experience in optimizing office procedures and enhancing operational efficiency. Proficient in schedule management, payroll administration, and coordinating business correspondence. Demonstrates discipline and systematic approach in high-pressure, collaborative environments.

Overview

6
6
years of professional experience

Work History

Office Manager

MedPsych Integrated
06.2021 - Current
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
  • Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
  • Addressed and remedied all patient or team member issues.
  • Developed close working relationships with front office and back office staff.
  • Assisted with regulatory issues, such as compliance.
  • Implemented onboarding for new employees, which enabled each employee to effectively learn tasks and job duties.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Coordinated office events, seminars, and meetings for staff and clients.
  • Updated employee profiles with changes in job titles or salaries as required.
  • Prepared monthly reports on payroll costs for management review.
  • Assisted in preparing year-end W2s and other tax forms for distribution to employees.
  • Tracked vacation accruals and sick leave balances for all employees.
  • Processed employee rehires, transfers, terminations and withholdings.

Patient Care Coordinator

MedPsych Integrated
02.2019 - 06.2021
  • Answered incoming calls, scheduled appointments, and filed medical records.
  • Verified patient insurance eligibility and entered patient information into the system.
  • Greeted and assisted patients with check-in procedures.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Trained new staff on filing, phone etiquette, and other office duties.
  • Provided excellent customer service to patients and medical staff.
  • Facilitated communication between patients, various departments, and staff.
  • Followed document protocols to safeguard the confidentiality of patient records.
  • Helped address client complaints through timely corrective actions, and appropriate referrals.
  • Monitored patients' vital signs including temperature, blood pressure, pulse rate, respiration rate, height, weight.
  • Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
  • Facilitated coordination between primary care physician and specialists to ensure continuity of care.
  • Processed patient intake information and updated medical records prior to treatment.

Education

Medical Office Administration - Medical Document Specialist

Wake Technical Community College
Raleigh, NC
12.2016

Skills

  • Critical thinking and attention to detail
  • Patient scheduling and office management
  • Human resources and staff onboarding
  • Billing processes and medical billing
  • Insurance eligibility and verification
  • Electronic records management
  • Payroll administration
  • Professional telephone etiquette
  • Customer service and interpersonal communication
  • Conflict resolution and healthcare compliance
  • Performance evaluation experience
  • HIPAA regulations
  • Effective multitasking and strong work ethic

Skills

  • Microsoft Office and Excel
  • Administrative Support
  • Effective Multitasking
  • Orientation and Training

Accomplishments

  • 2022 Employee of the year

Timeline

Office Manager

MedPsych Integrated
06.2021 - Current

Patient Care Coordinator

MedPsych Integrated
02.2019 - 06.2021

Medical Office Administration - Medical Document Specialist

Wake Technical Community College

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