Amanda Black
Modesto,California
Overview
21
21
years of professional experience
10
10
years of post-secondary education
Work History
Senior System Administrator
Safety-Kleen Systems Inc
06.2016 - Current
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Identified issues, analyzed information and provided solutions to problems.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Reduced overdue accounts by implementing strategic collection techniques and maintaining consistent communication with clients.
- Streamlined collection processes for increased efficiency, resulting in a higher success rate of collecting outstanding debts.
- Maintained strong client relationships through effective communication and empathetic negotiation skills, fostering a positive experience during difficult financial situations.
- Collaborated with sales and customer service teams to identify potential issues early on, preventing further escalation of delinquent accounts.
- Consistently met or exceeded monthly targets for successful collections, contributing to the overall financial health of the organization.
Shift Supervisor
Starbucks
07.2006 - 06.2016
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
Sales Clerk
Hollister.Co
Modesto , CA
2005 - 2005
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Helped customers complete purchases, locate items, and join reward programs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Care Giver
Personal Client
Modesto, CA
2003 - 2004
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Education
High School Diploma -
Calvary Temple
Modesto, Ca05.2005
No Degree - English & Psychology
Modesto Jr College
Modesto, CA 2005.06 - 2015.09
Timeline
Senior System Administrator
Safety-Kleen Systems Inc
06.2016 - Current
Shift Supervisor
Starbucks
07.2006 - 06.2016
Sales Clerk
Hollister.Co
2005 - 2005
No Degree - English & Psychology
Modesto Jr College
2005.06 - 2015.09
Care Giver
Personal Client
2003 - 2004
High School Diploma -
Calvary Temple