Amanda Blackwell
Evansville,IN
Summary
Diligent professional with several years of experience. Known for effective systems improvements and careful attention to infrastructure and operational procedures. Excellent diagnostic abilities with advanced technical expertise. . Experienced Computer Systems Analyst skilled in assessing, designing, and implementing computer systems to boost efficiency and productivity. Proficient in analyzing user needs, resolving issues, and suggesting enhancements to optimize system performance. Adept collaborator, aligning technology solutions with business objectives. Committed to staying abreast of emerging technologies and industry standards to provide innovative solutions that align with organizational goals.
Overview
9
9
years of professional experience
Work History
Clinical Application Analyst
Deaconess Health System Inc.
Evansville, IN
11.2015 - Current
- Configured, tested, implemented, and maintained clinical applications according to established standards.
- Participated in testing activities prior to deployment of new versions or modules of the system.
- Conducted user acceptance testing on all newly developed features before release into production environment.
- Ensured compliance with HIPAA regulations pertaining to patient privacy and security when implementing changes within the system .
- Generated monthly summary reports outlining system utilization statistics such as peak hours, most used functions.
- Analyzed user feedback received from UAT sessions and proposed solutions accordingly.
- Monitored system performance and troubleshot issues with user access or functionality of the application.
- Maintained detailed documentation of changes made to the application configuration.
- Developed custom scripts, queries utilizing SQL language as required by business needs, requirements .
- Coordinated with vendors for any hardware and software related issues that may arise during implementation process or post go-live phase.
Front Office Coordinator
Progressive Healthcare Services
Evansville, IN
05.2015 - 11.2015
- Updated customer contact information in database systems.
- Managed front desk operations during shifts worked.
- Answered telephones, screened calls, and directed inquiries to the appropriate staff member.
- Processed payments from clients in a timely manner.
- Prepared invoices, letters, memos, and other documents as required by management.
- Developed strong relationships with customers to ensure satisfaction with services provided.
- Took initiative to resolve customer complaints quickly and efficiently.
- Organized meetings between staff members on behalf of management.
- Provided administrative support to front office team members.
- Maintained accurate records of all incoming and outgoing correspondence.
- Assisted with ordering supplies as needed.
- Assisted with filing paperwork both electronically and manually.
Education
High School Diploma -
Benjamin Bosse High School
Evansville, IN05-2001
Skills
- Data Analytics
- Clinical Workflow Analysis
- HIPAA Compliance
- Software testing
- Problem-solving aptitude
- Time management abilities
- Continuous Improvement
- Project Documentation
- Healthcare IT systems
- User Training
- Attention to Detail
- Professionalism
- Multitasking
- Technical Analysis
- Troubleshooting and diagnostics
Timeline
Clinical Application Analyst
Deaconess Health System Inc.
11.2015 - Current
Front Office Coordinator
Progressive Healthcare Services
05.2015 - 11.2015
High School Diploma -
Benjamin Bosse High School