Amanda Blake
Berlin,MI
Summary
Positive and upbeat Activities Director passionate about helping residents live full lives. Develops and coordinates activity calendar and promotes events. Excellent command of schedule management and safety protocols. Sympathetic Activity Director with passion for conducting recreational and therapeutic activities. In-depth understanding of skill-based programs and activities. Strong program management skills with 3-year history of building effective recreational programs to meet community needs. Selfless Activity Director with strong talents in planning and executing daily activities and encouraging resident participation. Adept at managing a monthly calendar, personalizing activities, coordinating volunteers and handling activity budgets. Outstanding people skills and react calmly to emergency situations. Organized Activity Director with 3-year track record of planning, organizing and administering activities in warm-inviting setting. Strong experience in coordinating and executing events and activities. Skilled in developing personal bonds with staff and residents. Committed to adhering to state compliance requirements for conducting activities.
Overview
11
11
years of professional experience
Work History
Activities Director
Vista Springs Washington Place
02.2020 - Current
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Scheduled movies, entertainment, and other special events.
- Maintained master calendar and relevant records.
- Documented preferences and helped develop relevant activities.
- Engaged residents through events, small groups, and personal attention.
- Evaluated supplies and requested purchases to meet activity plans.
- Provided respectful mobility assistance to individuals needing extra support.
- Coordinated off-site activities and accompanied residents throughout excursions.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Arranged outings as part of recreational program.
- Maintained activity records and reports to evaluate program success and identify areas for improvement.
- Created and delivered recreational programs for small and large groups of residents.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Provided safe transportation to facilitate residents attending activities and events outside of facility.
- Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
- Performed assessments on activity programs to determine what specific activities were suitable.
- Maintained running inventory of supplies and purchases to monitor budget expenditures.
- Trained and provided information to new volunteers to contribute to activities and programs in constructive ways.
- Provided education and training for residents and staff to promote learning new skills and acquiring new knowledge in supportive environments.
- Developed monthly life enrichment calendar and published electronically and in print.
- Assisted with safety and emergency planning to secure patient safety while at facility and prevent injury.
- Developed and lead intergenerational activities to encourage mental agility of patients.
- Drafted budgets for programs and ordered materials that were needed for certain activities.
- Stretched minimum annual budget of $[Amount] to cover planned activities through creative use of resources.
Sandwich Artist/Store Manager
Subway
06.2012 - 02.2020
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Mitigated business risks by working closely with staff members and assessing performance.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Education
No Degree - Hair & Nails
Regency Cosmetology
Macomb, MIHigh School Diploma -
Dakota High School
Macomb, MI06.2009
Skills
- Safety Promotion
- Dementia Knowledge
- Managing Program Activities
- Event Planning and Assistance
- Instructional Strategies
- Safety Behaviors
- Therapeutic Services
- Activity Organization
- Community Events
- Volunteer Tasking
- Making Announcements
- Positive Reinforcement Strategies
- Emotional Health Care
- Confidence Building
- Interactive Activities
- Small Group Leadership
- Advertising Activities
- Nursing Assistance
- Safety Requirements
- Monthly Event Calendars
- Supporting Daily Living Needs
- Course Management
- Behavior Redirection
- Daily Logs
- Activity Supervision
- Organizational Skills
- Social Media Platforms
- Community Networking
- Patient Engagement
- Recreational Therapy
- Patient Evaluation
- Budgeting Understanding
- Group Activities Coordination
- Social Psychology
- Physical Coordination
- Active Participation
- Quality of Life Improvements
- Customer Experience
- Emotional Support
- Therapy Planning
- Group Activity Leading
- Event Planning
- Creating Activities
- Volunteer Coordination
- Assessing Residents
- Dietary Restrictions
- Cash Register Operations
- Community Safety
- Computer Literacy
- Transporting Residents
- Resident Engagement
Kindhearted, Patient, Verbal, Happy, Upbeat, Strong, Serious, Friendly, Approachable.
I enjoy spending my working days with my residents. I am so happy that I get to be there for them, help them, make them smile, and pull out bits and pieces of who they were when they were younger. I love seeing their creativity come out in different crafts or music. I enjoy talking with their families on a day to day basis. I love the smiles on their faces when we return from a fun outing. To be appreciated by elderly who do have Alzheimer's or dementia is truly a great feeling. Knowing that I have changed their day in the slightest way and brought out the best in them is truly rewarding. I take my job role very seriously and will not stop until my task at hand is finished. To receive compliments and grace from family members is a very great feeling. If I have smiled and laughed all day with my residents, I have accomplished my day with them.
Timeline
Activities Director
Vista Springs Washington Place
02.2020 - Current
Sandwich Artist/Store Manager
Subway
06.2012 - 02.2020
No Degree - Hair & Nails
Regency Cosmetology
High School Diploma -
Dakota High School
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