AMANDA M BLANCO
Dallas
Summary
Retail professional with extensive experience at Itsugar, specializing in persuasive selling and effective dispute resolution. Proven ability to optimize store operations and enhance customer satisfaction through successful implementation of quality control measures, resulting in reduced error rates. Strong commitment to mentoring team members and driving productivity in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Supervisor
Itsugar
Dallas
02.2025 - 08.2025
- Supervised daily operations and ensured efficient workflow among team members.
- Trained new employees on customer service standards and store procedures.
- Managed inventory levels and organized product displays within the store.
- Assisted in developing promotional strategies to enhance customer engagement.
- Resolved customer complaints and provided effective solutions to enhance satisfaction.
- Monitored sales performance and reported insights to management for improvements.
- Enforced company policies and maintained a positive work environment for staff.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Trained new employees on company policies, job duties, and performance expectations.
- Implemented quality control measures, significantly reducing error rates.
Retail Sales Associate
Central Market HEB
09.2022 - 03.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean register and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Monitored merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Healthcare Customer Service Representative
Optical Gallery
12.2020 - 01.2022
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Entered patient demographic and insurance data into electronic medical record system.
- Handled customer service inquiries in person, via telephone.
Assistant Manager
Xtreme Jump
09.2018 - 06.2019
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to guest, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
No Degree - Business Administration
Del Mar College
Corpus Christi, TX04.2024
High School Diploma - Administration
Bakersfield High School
Bakersfield, CA06.2003
Skills
- Persuasive selling
- Time management
- Sales and product expertise
- Productivity optimization
- Store operations
- Dispute resolution
- Cash handling and register operation
Timeline
Supervisor
Itsugar
02.2025 - 08.2025
Retail Sales Associate
Central Market HEB
09.2022 - 03.2023
Healthcare Customer Service Representative
Optical Gallery
12.2020 - 01.2022
Assistant Manager
Xtreme Jump
09.2018 - 06.2019
No Degree - Business Administration
Del Mar College
High School Diploma - Administration
Bakersfield High School
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