Amanda Blaze
North Liberty,IN
Summary
Accomplished Team Lead and Trainer at Modern Door. Skilled in change management and coaching, resulting in significant improvements in quality control standards and team collaboration. Proficient in developing comprehensive learning programs and delivering personalized instruction to ensure employees possess a deep understanding of all aspects of restaurant operations. Demonstrates a track record of fostering positive team dynamics and cultivating a customer-centric atmosphere. Possesses strong analytical, communication, and teamwork skills, with a proven ability to adapt quickly to new environments. Highly motivated to contribute to team success and further professional development. Brings a positive attitude and a commitment to continuous learning and growth. Thorough team contributor with exceptional organizational capabilities, experienced in managing multiple projects simultaneously while maintaining accuracy. Effective at prioritizing tasks and consistently meeting deadlines.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Flipper
Masonite
04.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Team Lead, Trainer
Modern Door
06.2022 - 06.2024
- Implemented innovative approaches that improved overall quality control standards
- Facilitated group discussions to promote collaboration among team members and foster an environment of open communication
- Created effective strategies for addressing customer complaints and resolving complex problems
- Maintained a detailed knowledge of all current products, services, processes, procedures, and systems
- Ensured compliance with safety regulations when conducting training sessions
- Provided guidance and support to team members on technical, process, and organizational matters
- Assigned tasks and responsibilities to crew members based on abilities and experience
- Explained training information in easily understandable terms for individuals from all backgrounds and levels
- Served as partner and team member to achieve compliance objectives
- Monitored team performance metrics and adjusted training plans accordingly to maximize results.
Grinder Operator
Hiller
04.2021 - 05.2022
- Performed regular cleaning operations on grinders and related equipment
- Reviewed orders from customers and determined appropriate setup procedures accordingly
- Performed routine maintenance on grinder equipment including changing wheels and fluids
- Set up and operated a variety of manual grinding machines including cylindrical, internal, centerless, tool and cutter grinders
- Ensured that all materials used were within acceptable quality standards
- Maintained accurate records of part numbers produced, production times and quality control data
- Reported any problems or malfunctions with the grinder immediately
- Set up, operated and tended grinding and related tools to remove excess material and burrs from surfaces, sharpen edges and corners, and buffed, honed, and polished metal and plastic workpieces
Cashier Manager
Dollar General Store
03.2018 - 08.2020
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
Certified Nursing Assistant
Miller's Merry Manor
04.2011 - 01.2015
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
High School Diploma -
New Prairie High School
New Carlisle, IN06.2001
Skills
- Resource Allocation
- Emotional Intelligence
- Change Management
- Team Building
- Coaching and Mentoring
- Adaptability
- Task Prioritization
- Problem Solving
- Organizational Skills
- Training Development
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 6 staff members.
Certification
CPR Certified, Recently completed CPR and AED training for first responder.
Timeline
Flipper
Masonite
04.2024 - Current
Team Lead, Trainer
Modern Door
06.2022 - 06.2024
Grinder Operator
Hiller
04.2021 - 05.2022
Cashier Manager
Dollar General Store
03.2018 - 08.2020
Certified Nursing Assistant
Miller's Merry Manor
04.2011 - 01.2015
CPR Certified, Recently completed CPR and AED training for first responder.
High School Diploma -
New Prairie High School
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