Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Amanda Block

Wauconda,IL

Summary

I feel I would be a good fit. With the experience I received from party city As customer service for 2 years
I learned from this experience as customer care and can bring it to my new position-
Working at chain o lakes transportation There would be a lot of
communicating with the parents and dispatch and any

problems with the boss daily. With the experience I received as a

nanny and Party City, as well at Chain O Lakes Transportation - Im always in communication with the parents, Dispatch And Many different Managers. Committed to safety and problem resolution, I thrive in collaborative settings.

Overview

23
years of professional experience

Work History

Chain O Lakes Transportation
Wauconda

Transporter Aide
08.2023 - Current

Job overview

  • Coordinated daily interactions with parents and dispatch services to support effective service delivery.
  • Served as a primary contact for managers and parents, responding to questions and resolving issues promptly.

School District
Wauconda, IL

Paraprofessional
06.2022 - 06.2024

Job overview

  • Supported classroom activities by assisting teachers with lesson implementation and student engagement.
  • Adapted instructional materials to meet diverse learning needs of students.
  • Monitored student progress and provided feedback to improve academic performance.
  • Collaborated with special education staff to implement individualized education plans (IEPs).
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
  • Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
  • Collaborated with teachers to develop and implement individualized education plans for students with special needs.
  • Reported on student progress, behavior, and social skills to parents.
  • Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
  • Developed and maintained positive relationships with students, parents, and staff, enhancing school community.

Nanny Services
Lake County IL

In-Home Nanny
04.2004 - 06.2024

Job overview

  • Mainly infants to grade school ( youngest was 4 weeks
    old and oldest was 10 years old)!
    -Kept a daily schedule.- A lot of being in contact with doctors and speech therapist- daily scheduling for the parents .Write a daily log for parents.-Write a daily log for parents and teachers and reported to parents at the end of the day.-Making sure the kids were on schedules.-Story time and play time
  • Provided attentive care and supervision to children, ensuring safety and well-being.
  • Developed engaging educational activities that promoted learning and development.
  • Assisted with homework and academic projects, enhancing children's understanding of subjects.
  • Maintained open communication with parents regarding children's progress and daily activities.
  • Organized playdates and outings, fostering social skills and interaction among peers.
  • Supported families by managing household tasks such as laundry, light cleaning, and errand running.
  • Maintained open communication with parents to discuss progress, challenges, and goals for the children.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.

Party City
Mundelein, IL/Crystal Lake IL

Customer Service Cashier
04.2003 - 06.2006

Job overview

I was part time -also required on call 7 days a week
- answering phones
- customers questions
- filled inquiry about balloons and needed items!
- stacked cards and shelves!
- Halloween items and costumes
- daily logs with boss!

-checking schedules

  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer balances throughout shifts to ensure financial integrity.
  • Collaborated with team members to restock merchandise and maintain store presentation standards.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.

Education

Wauconda High School
Wauconda

High School Diploma

Skills

First aid training

Logistics coordination experience

Customer rapport

Vehicle safety checklist

Customer service

Adaptability to changing conditions

Excellent communication

Problem resolution

Safety protocols

Scheduling coordination

Patient safety

Patient communication

Teamwork

Problem-solving

Time management

Attention to detail

Problem-solving abilities

Multitasking

Basic life support

Organizational skills

Team collaboration

Active listening

Effective communication

Verbal and written communication

Decision-making

Detail-oriented

Relationship building

Team building

Health and safety compliance

Self motivation

Timeline

Transporter Aide

Chain O Lakes Transportation
08.2023 - Current

Paraprofessional

School District
06.2022 - 06.2024

In-Home Nanny

Nanny Services
04.2004 - 06.2024

Customer Service Cashier

Party City
04.2003 - 06.2006

Wauconda High School

High School Diploma
Amanda Block