Amanda B Moyer
New Orleans,LA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Back Office Administrator
the MODERN Plastic Surgery & Medspa
Metairie, LA
01.2024 - 04.2026
- Managed patient scheduling and appointment confirmations, enhancing operational efficiency.
- Coordinated communication between clinical staff and patients, improving service delivery.
- Assisted with patient intake, ensuring accurate collection of medical history and vital signs.
- Coordinated appointment scheduling and managed patient flow to enhance operational efficiency.
- Educated patients on treatment plans and preventive care to promote health literacy.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Trained new administrative staff on office procedures and software tools.
- Oversaw inventory management for medical supplies, reducing waste and costs.
Dental Assistant/Front Desk Receptionist
Crescent City Smiles
12.2019 - 07.2021
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Explained treatment procedures and instructed patients on home care guidelines.
- Documented patient dental health information, medical history and vital signs for future reference.
- Staged tray for procedures by arranging dental instruments and equipment.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used internal software to process reservations, check-ins and check-outs.
- Transcribed phone messages and relayed to appropriate personnel.
Private Nanny
Lauren Rivet
09.2016 - 07.2021
- Built constructive and open relationships with families with forthright yet friendly communication.
- Communicated with children in developmentally appropriate way.
- Communicated openly with children's parents about daily activities and behaviors.
- Organized and engaged in recreational activities such as games and puzzles.
- Consistently enforced disciplinary limits for a structured environment conducive to learning.
- Established a safe play environment for the children.
Laboratory Assistant
Orion Healthcare
11.2018 - 12.2019
- Implemented lab procedures to prevent errors and protect staff.
- Obtained samples for testing following standard protocols.
- Analyzed test data and presented findings using charts and graphs.
- Processed patient specimens according to priority and documented results.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Contacted physicians, nursing stations or reference laboratories for resolution assistance with unusual test orders.
- Logged patient information and recorded results into system.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Oversaw items in inventory and reordered before supplies diminished.
- Interpreted and documented results of tests into active databases and communicated results to internal customers.
Hostess
Ruth's Chris Steakhouse
09.2015 - 02.2016
- Maintained clean dining room, lobby and service areas at all times.
- Followed checklists for shift start and end to help with smooth transitions.
- Resolved guest complaints quickly and efficiently.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Education
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Delgado Community College
05.2015
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Tulane University
New Orleans, LA12.2016
Digital & Conventional Radiology
Louisiana School of Dentistry
New Orleans, LA07.2020
Skills
- Dependable
- Efficient multi-tasker
- Customer service-oriented
- Computer Proficiency
- Positive Attitude and Energetic
Timeline
Back Office Administrator
the MODERN Plastic Surgery & Medspa
01.2024 - 04.2026
Dental Assistant/Front Desk Receptionist
Crescent City Smiles
12.2019 - 07.2021
Laboratory Assistant
Orion Healthcare
11.2018 - 12.2019
Private Nanny
Lauren Rivet
09.2016 - 07.2021
Hostess
Ruth's Chris Steakhouse
09.2015 - 02.2016
Digital & Conventional Radiology
Louisiana School of Dentistry
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Tulane University
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Delgado Community College