Amanda Boggs
Magnolia
Summary
Administrative professional with 15+ years of experience in accounting and finance, adept at managing invoice processing, payroll, and utilizing QuickBooks and Microsoft Excel. Demonstrates a strong ability to maintain accurate records and ensure compliance with financial regulations, enhancing operational efficiency. Committed to leveraging extensive expertise in data entry and customer service to support organizational goals and drive results.
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
28
28
years of professional experience
Work History
Patient Access Coordinator
Baptist Health Medical Group ENT
11.2025 - Current
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Organized patient records and database to facilitate information storage and retrieval.
- Provided excellent customer service to patients and medical staff.
- Engaged with patients to provide critical information.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Trained new staff on filing, phone etiquette and other office duties.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Verified patient insurance eligibility and entered patient information into system.
- Delivered support to medical staff in completion of patient paperwork.
Medical Secretary / Nurse Aid
Baptist Health
04.2024 - Current
- Efficiently manage front desk, enhancing patient satisfaction and office productivity.
- Register new patients in EMR, ensuring accurate data for seamless appointment scheduling.
- Maintain confidentiality and adhere to HIPAA, fostering patient trust and safety.
- Support healthcare team, contributing to high-quality care and improved patient outcomes.
- I'm Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Supported office staff and operational requirements with administrative tasks.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Enhanced office productivity by handling high volume of callers per day.
- Enhanced patient satisfaction by efficiently scheduling appointments anc managing calendars for multiple physicians.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Demonstrated strong teamwork skills when working alongside fellow nurse assistants, nurses, physicians and other healthcare professionals striving towards common goals centered around providing high-quality care tailored specifically towards meeting individual patient needs as they arise throughout course treatment process.
- Maintained accurate documentation of patient records, contributing to efficient communication among healthcare team members.
Office Manager
B & C Heating And Air Conditioning, LLC
06.2005 - 05.2024
- Led invoice processing and compliance with payroll and insurance regulations
- Managed billing, contracts, and invoices, ensuring timely and accurate processing
- Collaborated with development teams to create impactful marketing materials
- Utilized financial systems to address account inquiries efficiently
- Reconciled purchase orders with invoices, maintaining precise records
- Generated comprehensive accounting reports for accounts payable
- Proactively contacted clients to resolve overdue payments
- Entered over 10 invoices daily, streamlining accounting processes
- Led invoice processing and compliance with payroll and insurance regulations
Owner/Operator
Amanda's Cleaning / Self employed
04.2015 - 12.2022
- Directed financial strategies to boost operational efficiency and profitability.
- Ensured immaculate furniture and fixtures through comprehensive cleaning.
- Oversaw bathroom maintenance, enhancing staff and guest satisfaction.
- Conducted facility inspections, elevating cleanliness and safety standards.
- Managed hazardous chemicals safely, ensuring compliance and minimizing risks.
- Provided training and support to new team members, enhancing their skills and fostering a positive work environment.
- Conducted detailed inspections to identify areas for improvement, resulting in elevated safety standards and reduced incident reports.
Production
Hollander Home Fashions
10.1997 - 04.2015
- Assembled components, ensuring efficient production and high-quality output.
- Selected and maintained equipment, boosting operational efficiency.
- Inspected products for compliance, upholding strict quality standards.
- Facilitated production flow by moving items between stations.
- Performed machine maintenance and repairs, ensuring operational functionality.
- Streamlined assembly processes to enhance production efficiency, ensuring timely delivery of quality products and meeting all production targets.
- Inspected final products rigorously to ensure compliance with quality standards, contributing to a noticeable reduction in product returns.
Education
Certificate - Medical Assistant
Baptist Health Medical Assistant Training Program
Elizabethtown, KY03-2026
Administrative Medical Certificate -
Eastern Kentucky University / ED 2 Go
Richmond, KY05.2021
Associate of Applied Science - Business Management/Accounting
Elizabethtown Community And Technical College
Elizabethtown, KY01.2017
High School Diploma - Business
Monterey High School
Monterey, CA01.1993
Skills
- QuickBooks
- Microsoft Excel
- Accounting
- Bookkeeping
- Data Entry
- Payroll
- Invoice Processing
- Account Management
- Customer Service
- Filing
- Production
- Time Management
- Safety Compliance
- Financial Reporting
- Hazardous Material Handling
- Client Relations
- Staff Supervision
- Quality Control
- Problem Solving
- Customer Engagement
- Time Tracking
- Conflict Resolution
- Office Administration
- Communication Skills
- Scheduling Coordination
- Insurance verification
- Appointment scheduling
- Registration management
- Patient check-in
- Patient identity verification
- Admitting coordination
- Registration and admissions
- EMR
- Team collaboration
- Customer service
- Conflict resolution
- Medical terminology
- Verbal and written communication
- Paging systems
- Payment processing
- Referral coordination
- Medical billing
- Records maintenance
- Flexible schedule
- Patient education
- Scheduling diagnostic procedures
- Electronic health records
- Problem-solving
- Data entry
- Eligibility determination
- Friendly and outgoing
- Multitasking and organization
- Quality assurance
- Phone and email etiquette
- Information collection
- Fee collection
- HIPAA compliance
- Patient registration
- Strong organization
- Healthcare
Personal Information
Title: Administrative Professional
Timeline
Patient Access Coordinator
Baptist Health Medical Group ENT
11.2025 - Current
Medical Secretary / Nurse Aid
Baptist Health
04.2024 - Current
Owner/Operator
Amanda's Cleaning / Self employed
04.2015 - 12.2022
Office Manager
B & C Heating And Air Conditioning, LLC
06.2005 - 05.2024
Production
Hollander Home Fashions
10.1997 - 04.2015
Associate of Applied Science - Business Management/Accounting
Elizabethtown Community And Technical College
High School Diploma - Business
Monterey High School
Certificate - Medical Assistant
Baptist Health Medical Assistant Training Program
Administrative Medical Certificate -
Eastern Kentucky University / ED 2 Go