Amanda Bogner
Palmyra
Summary
Experienced professional prepared for this role with comprehensive experience in administrative functions, scheduling, and office management. Known for driving efficiency and streamlining processes to support organizational goals. Excels in team collaboration and adapts readily to changing needs in a people-oriented organization where I can maximize customer-service or sales in a challenging environment to achieve the corporate goals. Ensuring reliable and consistent performance; proficient in communication and organizational skills. CUSTOMER SERVICE PROFESSIONAL UNRIVALED CUSTOMER SERVICE FOCUSED POSITIVE ATTITUDE SUPERIOR WORK ETHIC
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supervisor - Catering
University of Rochester
09.2017 - 06.2020
- Coordinated seamless transitions between courses at banquets by efficiently managing serving schedules and staffing assignments.
- Executed event planning, coordinating all layout, and all logistical needs.
- Enhanced customer satisfaction by actively addressing concerns and providing personalized solutions.
Office Administrator
Potter Heating, Cooling & Plumbing
08.2018 - 03.2020
- Took care of the day to day office needs
- Answered phones while scheduling out all service, install & emergency calls
- Also took payments on service and installs daily, while calling to collect uncollected debt
- While on calls, I would be trying to sell customers on new units and service contracts
- Filed, organized along with preparing quarterly tax paperwork, creations of estimates and sending them out
- Took on any duty that my office manager gave to me
Server
Nolans On The Lake
01.2018 - 03.2020
- Assist guest in order selection by promoting specific menu items and specials
- Respond to inquiries regarding meal preparation and service
- Up-sell appetizers, specialty cocktails, bottles of wine and desserts to increase guest check averages
- Coordinate with the kitchen staff to ensure timely and accurate order preparation
- Regularly follow-up with guest tables and promptly fulfill additional requests
- Collect payments and balance transactions with receipts
Catering Supervisor
University Of Rochester
04.2017 - 01.2019
- Coordinating all aspects of each function
- Working with my staff and management to ensure that the clients have an enjoyable experience, so that our business can flourish
- Assign duties and supervise personnel during the performance of designated duties through-out the event
Banquet Captain / Per Diem Work
Hilton Garden Inn
02.2017 - 04.2018
- Help detail upcoming events with the sales team
- Make sure all banquet equipment is in working order and where it needs to be
- Responsible for all inventory along with keeping all equipment ordered when low on stock
- Order of linens or anything needed from an outside source
- Oversee all staff during functions, as well as welcoming all clients and promptly dealing with any issues that may arise during the event
Shift Supervisor
Pultneyville Grill
11.2011 - 06.2016
- Ensured that everyone was compliant with company guidelines, policies and procedures
- Responsible for delivering outstanding customer service, assigning duties, the development of team members, and labor and cash handling
- Enforced restaurant compliance with established safety and sanitation procedures and all Federal, State, and local regulations
- Oversaw front of the house training, coached, taught and developed other staff
- In charge of daily operations including the opening or closing of the restaurant
Education
University Of Rochester
01.2019
Skills
- Time management
- Office administration
- Administrative support
- Database entry
- Customer engagement
- Telephone reception
- Leadership and supervision
- Schedule and calendar management
- Inbound phone call handling
- Event coordination
- Staff management
- Planning events
Certification
HACCP Certified, International standard defining the requirements for effective control of food safety
Timeline
Office Administrator
Potter Heating, Cooling & Plumbing
08.2018 - 03.2020
Server
Nolans On The Lake
01.2018 - 03.2020
Supervisor - Catering
University of Rochester
09.2017 - 06.2020
Catering Supervisor
University Of Rochester
04.2017 - 01.2019
Banquet Captain / Per Diem Work
Hilton Garden Inn
02.2017 - 04.2018
Shift Supervisor
Pultneyville Grill
11.2011 - 06.2016
University Of Rochester
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