Douglas Roy
Greenville,NC
Summary
Hardworking Transportation professional with superior record of towing cars, vans and trucks of all sizes using different hauling vehicles. Knowledgeable about roadside assistance procedures and experienced in working with law enforcement professionals. Experienced Tow Truck Operator adept at working quickly and safely to complete voluntary and involuntary tows. Good customer service, communication and prioritization skills. Excellent history of maintaining efficient schedules and operating with zero incidents. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Log Truck Driver
Labrecque Logging And Trucking LLC
Roanoke Rapids, NC
03.2006 - 04.2022
- Fastened chains, straps, covers and binders to secure load during transit.
- Managed the team
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Maintained organized, clean and professional vehicle to protect company reputation with customers.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Recovered vehicles, completed private tows and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Mapped out destinations ahead of time to ascertain quickest and safest routes for delivery.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Refilled truck after completing deliveries to return in ready-to-use condition.
- Inspected load security and checked for damages.
- Used GPS system to plan travel routes in accordance with bulk cargo transportation laws.
- Completed routine maintenance on truck to keep in working order.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Answered roadside assistance calls for tows and other vehicle support.
- Removed and unloaded packages from log trucks for customer deliveries, using extreme care to avoid damage to goods.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Conferred with dispatch to relay delays, receive route and adjust plans to meet daily targets.
- Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
- Managed and operated Skidder
- Head of team
Education
Associate of Science - Forestry
Southern New Hampshire University
Hooksett, NH05.1996
Skills
- Social Perceptiveness
- Reading Comprehension
- Critical Thinking
- Delivery Instructions Verification
- Active Learning
- Time Management
- Customer Relations
- Customer Needs Assessments
Timeline
Log Truck Driver
Labrecque Logging And Trucking LLC
03.2006 - 04.2022
Associate of Science - Forestry
Southern New Hampshire University
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