Amanda Bojorquez
Menifee,CA
Summary
Committed customer service representative with over 15 years of experience handling office and front desk duties. Strong, committed and reliable associate with years of office organizational skills and highly motivated to support colleagues in everyday tasks. Aspiring to grow within a well-structured environment. Currently completing Bachelors of Arts degree in psychology and take pride in professionalism when interacting with people. Using current knowledge and skills to execute tasks related to this job description is the top priority.
Overview
15
15
years of professional experience
Work History
Owner/Lead Sales
Amanda Carmen Beauty
2019.07 - Current
- In charge of bookkeeping, marketing, inventory, scheduling and managing over 100 client's appointments
- Cultivated and maintained strong relationships with key accounts, resulting in a high rate of customer retention and repeat business
- Analyzed market trends and competitor activity to identify new business opportunities and position the company as a leader in the industry
- Oversaw all aspects of the sales process, including prospecting, negotiations, and closing deals, to ensure the achievement of sales goals and profitability.
Manager
The parlor shop
2014.06 - 2019.07
- Supported entire team with front desk related tasks, employee schedules, closing/opening register duties, bookkeeping, customer relations, and answering phones
- Led a team of 15 employees to consistently exceed sales targets by 20%
- Developed and implemented strategic initiatives to improve operational efficiency resulting in a 15% cost reduction
- Conducted performance evaluations and provided constructive feedback to drive team member growth and development.
Lead Supervisor
Yellow Brick Road Doggie Daycare
2009.04 - 2014.06
- Supported staff of 25 in daily tasks
- Lead and guide employee's talents with work related routines
- Employee scheduling, customer management, bookkeeping, event planning, answering phones and customer support
- Developed and implemented training programs to enhance employee performance and achieve department goals
- Conducted performance evaluations, provided feedback, and addressed disciplinary issues when necessary
- Resolved customer complaints and concerns in a timely manner to maintain high levels of customer satisfaction.
Education
Bachelors of Arts in Psychology - Counseling Psychology
Southern New Hampshire University At New Hampshire
Manchester, NH12.2027
Skills
- Customer relations
- Communication skills
- Appointment service representative
- Composing messages
- Front office organization
- Microsoft Excel
- Microsoft SharePoint
- Microsoft Word
- Microsoft Outlook
- Business Management
- Regulatory Compliance
- Labor Relations
- Budget Administration
- Administrative Oversight
- 50 WPM
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Owner/Lead Sales
Amanda Carmen Beauty
2019.07 - Current
Manager
The parlor shop
2014.06 - 2019.07
Lead Supervisor
Yellow Brick Road Doggie Daycare
2009.04 - 2014.06
Bachelors of Arts in Psychology - Counseling Psychology
Southern New Hampshire University At New Hampshire
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