Amanda Boling
Bel Air,MD
Summary
Team-oriented professional eager to employ vendor management skills and creativity. Adept at financial planning and marketing with good understanding of different cultures and customs related to weddings. Highly organized with keen eye for unexpected changes and possible solutions.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
5
5
years of professional experience
Work History
Wedding Specialist
Flavor Cupcakery
03.2022 - Current
- Spearheaded the development of customized wedding packages tailored to individual client needs and preferences.
- Streamlined communication with vendors, ensuring timely deliveries and quality services for successful events.
- Maintained a strong network of industry professionals to provide top-notch vendor recommendations for clients.
- Conducted thorough post-event evaluations to identify areas of improvement and implement changes accordingly.
- Enhanced client satisfaction by providing personalized wedding planning and coordination services.
- Balanced multiple projects simultaneously while maintaining exceptional attention to detail in every aspect.
- Streamlined processes through the implementation of efficient organizational tools, enhancing overall productivity.
- Coordinated comprehensive timelines for all parties involved in the wedding process, leading to well-organized events without hiccups.
- Collaborated with cross-functional teams to ensure seamless event management from inception to completion.
- Delivered exceptional results under tight deadlines, showcasing adaptability and problem-solving skills.
- Managed budgets effectively, negotiating contracts to maximize value for clients.
- Increased client referrals by consistently exceeding expectations in event execution and customer service.
- Showcased expert knowledge of current trends in wedding design, incorporating fresh ideas into each event plan.
- Forged strong relationships with clients through clear communication and attentive listening skills, fostering trust and loyalty.
- Implemented innovative marketing strategies that increased brand awareness and attracted new clientele.
- Navigated complex logistical challenges with ease, ensuring smooth execution of all event elements.
- Developed creative solutions for unique wedding themes, resulting in memorable experiences for couples and their guests.
- Mentored junior staff members in best practices for wedding planning, boosting overall team performance.
- Exemplified professionalism by handling unexpected obstacles with grace and poise under pressure.
- Worked closely with clients to develop personalized wedding plan that fit within budget.
- Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
- Collaborated with bridal couple to achieve expectations and vision for wedding.
- Organized logistics and prioritized tasks for small to large-scale weddings.
- Liaised between wedding venues, vendors and engaged couple to help plan and deliver successful event.
- Scheduled appointments with potential clients to discuss wedding plans.
- Coordinated with vendors in securing necessary supplies and services for wedding.
- Established and managed communications with vendors, confirming service and supply delivery.
- Drafted wedding contracts and other documentation for review with clients and to obtain signatures.
- Created and managed online presence to reach larger audience of clientele.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Utilized social media to promote events and increase attendance.
- Implemented protocols and procedures to effectively manage planning process.
- Developed and distributed event surveys to gather feedback and assess event success.
Bakery Assistant
Flavor Cupcakery
10.2021 - Current
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Decorated baked goods and designed visually appealing displays of finished products.
- Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
- Upheld cleanliness standards within the bakery area, ensuring a safe and sanitary workspace for food preparation.
- Operated commercial kitchen equipment and tools.
- Maintained high-quality standards by following proper baking techniques and adhering to strict hygiene guidelines.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Demonstrated versatility by mastering multiple roles within the bakery, including cashier duties, baking, decorating, and packaging products.
- Developed a loyal customer base due to excellent interpersonal skills while taking orders or responding to inquiries about various baked goods.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Enhanced teamwork within the bakery staff through open communication channels that fostered collaboration on daily tasks and problem-solving matters.
- Assisted in increasing bakery sales through effective product merchandising and displaying attractive, fresh baked goods.
- Assisted in reducing waste by accurately measuring ingredients during preparation and utilizing leftover dough for new creations.
- Expedited customer orders through effective communication with the baking team, ensuring timely completion of requested items.
- Lifted and moved items weighing over Number pounds using proper lifting techniques.
- Strengthened relationships with customers through attentive service, active listening, and thoughtful recommendations based on individual preferences.
- Supported the bakery''s reputation for quality by consistently producing visually appealing and delicious baked goods that met or exceeded customer expectations.
- Contributed to a positive work environment by collaborating with team members and assisting in various tasks as needed.
- Assisted management in minimizing overhead costs by effectively managing resources, avoiding overproduction of products, and minimizing waste.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Measured and mixed ingredients accurately to assist in baking process.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Inspected goods to establish accurate pricing and labeling.
- Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Used utensils and equipment to portion, wrap and display bakery items.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Documented customer orders and conveyed special requests to kitchen staff.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Accurately operated cash register to process customer payments.
- Replenished serving stations with fresh food and cleaned up spills.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Backed up servers by setting up trays and completing some food deliveries.
Assistant General Manager
Flavor Cupcakery
09.2021 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Mentored and motivated team members to achieve challenging business goals.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
- Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
- Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
- Trained new staff members, equipping them with skills needed for success in their roles.
- Coordinated with multiple departments to ensure seamless operations, leading to enhanced customer experience.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Implemented cost-saving measures without compromising on quality, boosting bottom line.
- Developed partnerships with local businesses, expanding brand's presence and community involvement.
- Improved operational workflows, resulting in smoother running of establishment.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Floral Assistant
Wegmans
05.2021 - 09.2021
- Utilized strong time management skills to delicately balance heavy workloads during busy holiday seasons, effectively meeting customer expectations.
- Provided support during peak seasons by efficiently multitasking between multiple responsibilities without compromising quality or timeliness of deliveries.
- Increased repeat clientele through exceptional customer service skills and attention to detail.
- Contributed to business growth by creating visually appealing window displays that attracted potential customers into the store.
- Collaborated with team members to complete large-scale projects on time and within budget constraints.
- Ensured optimal freshness of flowers through proper storage techniques, cutting stems at appropriate angles, and maintaining clean water sources in containers.
- Maintained inventory accuracy, ensuring proper stock levels of flowers, vases, and other supplies.
- Enhanced customer satisfaction by providing personalized floral arrangements and recommendations.
- Managed daily store operations including opening/closing procedures, cash handling, and housekeeping tasks for an organized workspace.
- Prepared potted plants and bouquets based on customer requirements.
Baker
Wegmans
12.2020 - 09.2021
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Enhanced bakery's reputation for quality by consistently producing high-standard baked goods.
- Streamlined baking processes, reducing preparation time without compromising quality of baked goods.
- Maintained cleanliness and organization in baking area, meeting health and safety standards.
Baker
Smallcakes
10.2019 - 04.2020
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Operated cash registers and processed payments accurately.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Adjusted recipes based on available ingredients or dietary restrictions,
- Created appealing displays to showcase products in bakery.
Education
Associate Of Applied Arts - Psychology
Harford Community College
Bel Air, MD05.2019
High School Diploma - Health And Human Services
Bel Air High School
Bel Air, MD05.2015
Skills
- Day-of coordination
- Event planning expertise
- Wedding design
- Vendor coordination
- Wedding etiquette
- Social media promotion
- Menu planning
- Entertainment booking
- Transportation logistics
- Invitation design
- Floral arrangement
- Post-wedding Follow-up
- Detail-oriented
- Exceptional organization
- Product knowledge
- Client consultations
- Emergency preparedness
- Vendor relations
- Contract negotiation
- Event design
- Timeline adherence
- Gift organization
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Creativity and adaptability
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Decision-making
- Team leadership and motivation
- Guest services
- Relationship building
- Team building
- Public relations
- Task prioritization
- Food service
- Self motivation
- Events logistics management
- Staff leadership
- Interpersonal skills
- Client relations
- Client relationship management
- Conflict resolution
- Analytical thinking
- Employee training
- Goal setting
- Hospitality management
- Professionalism
- Interpersonal communication
- Public speaking
- Workflow management
- Continuous improvement
- Adaptability
- Written communication
Timeline
Wedding Specialist
Flavor Cupcakery
03.2022 - Current
Bakery Assistant
Flavor Cupcakery
10.2021 - Current
Assistant General Manager
Flavor Cupcakery
09.2021 - Current
Floral Assistant
Wegmans
05.2021 - 09.2021
Baker
Wegmans
12.2020 - 09.2021
Baker
Smallcakes
10.2019 - 04.2020
Associate Of Applied Arts - Psychology
Harford Community College
High School Diploma - Health And Human Services
Bel Air High School
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