Amanda Bonel
Grinnell,IA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Business Development Specialist
Teleclear Communications
Dallas, TX
09.2022 - Current
- Searched for appropriate and qualified businesses.
- Contacted businesses to provide VoIP phone options and to lower their cost.
- Managed time and efforts to advance the business.
- Interact professionally and courteously to questions and concerns of our customers.
- Lead and incourage coworkers to perform to the best of their ability.
- Provide knowledge and feedback to advance the company.
- Identified, evaluated, and pursued new business opportunities to expand corporate reach.
Customer Service
Bank of America
Burbank, CA
04.2012 - 04.2013
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
- Provided information on Foreclosures and Mortgage payment extensions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered customer inquiries via phone, email, and chat.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Representative
North Texas Tollway Authority
Plano, TX
01.2009 - 04.2012
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Answered inbound calls, chats and emails to facilitate customer service.
- Help Customers set up new accounts
- Help customers resolve violations
- Provide excellent customer service with a happy and positive attitude.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Worked front desk, reception, inbound and outbound phone calls, as well as responding to emails
Education
High School Diploma -
Marshalltown High School
Marshalltown, IA06-2022
Some College (No Degree) - Psychology
Marshalltown Community College
Marshalltown, IASkills
- Appointment Scheduling
- Product Knowledge
- Inbound and Outbound Calling
- Call Management
- Data Entry
- Paperwork Processing
- Microsoft Excel
- Business development understanding
- Customer Service
- Building rapport
- Service Upselling
- Prioritization
- Microsoft Office expertise
- Computer Proficiency
- Problem Resolution
- 10-Key
- Multi-Task Management
- Tactful and diplomatic
- Typing 40 WPM
- Positive and professional
References
References available upon request.
Timeline
Business Development Specialist
Teleclear Communications
09.2022 - Current
Customer Service
Bank of America
04.2012 - 04.2013
Customer Service Representative
North Texas Tollway Authority
01.2009 - 04.2012
High School Diploma -
Marshalltown High School
Some College (No Degree) - Psychology
Marshalltown Community College