Enthusiastic educator with communication and interpersonal skills necessary to lead classrooms and execute lesson plans. Provides instruction and guidance to students of all ages. Creates positive classroom environments and effectively manages student behavior. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Work History
Team Leader
Crunch Fitness
05 2021 - Current
Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Coordinated resources effectively to meet project deadlines and achieve desired results.
Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Built and maintained strong client relationships, leading to repeat business and referrals.
Devised and implemented processes and procedures to streamline operations.
Substitute Teacher
Gladewater Independent School District
01 2013 - Current
Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Supervised lunchroom and recess activities.
Upheld classroom routines to support student environments and maintain consistent schedules.
Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
Participated in professional development opportunities to stay current on educational trends and research-based teaching strategies for continuous improvement in practice.
Participated in professional development workshops to stay current with educational best practices and pedagogical innovations.
Provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in absence of regular teachers.
Provided feedback to students on assignments and tests, offering constructive advice for improvement.
Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
Improved learning outcomes with tailored instruction for diverse student needs.
Integrated technology into lesson plans, increasing student interest and participation in subjects.
Teller
Capital One
06 2012 - 01 2013
Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
Manager
Cefcostores
06 2010 - 06 2012
Accomplished multiple tasks within established timeframes.
Managed and motivated employees to be productive and engaged in work.
Maximized performance by monitoring daily activities and mentoring team members.
Cross-trained existing employees to maximize team agility and performance.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Controlled costs to keep business operating within budget and increase profits.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Improved marketing to attract new customers and promote business.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Improved safety procedures to create safe working conditions for workers.
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Developed and maintained relationships with customers and suppliers through account development.
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Increased market share with strategic business development efforts, expanding into untapped markets.
Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
Oversaw inventory management, optimizing stock levels, and reducing waste.
Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Leveraged data and analytics to make informed decisions and drive business improvements.
Sales Associate
Walmart
02 2006 - 06 2010
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Provided positive first impressions to welcome existing, new, and potential customers.
Engaged with customers to build rapport and loyalty.
Helped customers locate products and checked store system for merchandise at other sites.
Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Prepared merchandise for sales floor by pricing or tagging.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
Telephone Operator
Convergs
10 2005 - 02 2006
Operated switchboard and routed incoming calls to appropriate departments.
Responded to customer inquiries with patience and positivity to establish excellent first impression.
Collected and verified telephone numbers, addresses, and proper spelling of names.
Processed customer payments for timely, accurate order fulfillment.
Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Solved customer inquiries regarding products, orders and account balances quickly to meet service targets.
Connected callers with appropriate professional, department, or business.
Maintained accurate records of calls placed and received.
Followed up on customer inquiries to confirm issues were adequately addressed.
Participated in workshops to improve communication skills, enhancing service quality.
Provided backup support for other telephone operators during periods of high call volume, ensuring that all calls were handled efficiently and effectively.
Participated in ongoing professional development opportunities to stay current on industry trends and enhance job performance.
Maintained comprehensive records of customer interactions to track frequent inquiries and responses.
Assisted in training new staff on call handling procedures, elevating overall team performance.
Promoted company values by delivering exceptional customer service in every interaction with both internal and external clients.
Demonstrated attention to detail when taking messages from callers, ensuring that they were accurately recorded and forwarded to the intended recipient.
Ensured confidentiality of customer information, adhering to data protection regulations.
Worked closely with supervisors to address any operational challenges or areas for improvement within the department.
Streamlined call routing processes, reducing wait times for customers.
Managed high volumes of incoming calls to ensure quick response times for customer inquiries.
Ensured data accuracy through meticulous documentation of call details in relevant systems or databases according to company guidelines.
Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
Resolved customer complaints with empathy and professionalism, restoring confidence in company services.
Billing Specialist
Ame labs
09 2003 - 10 2005
Researched and resolved billing discrepancies to enable accurate billing.
Reduced errors in financial records by conducting regular audits of billed accounts.
Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
Worked with multiple departments to check proper billing information.
Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Maximized revenue potential by identifying and resolving under-billed accounts.
Strengthened client relationships through effective communication regarding billing issues and concerns.
Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
Enhanced customer satisfaction with timely and accurate invoice generation.
Collaborated with healthcare team to ensure billing codes were accurately applied, optimizing reimbursement from insurance companies.
Fostered strong relationships with healthcare providers and insurance representatives to facilitate efficient resolution of billing issues.
Enhanced interdepartmental communication to ensure accuracy and completeness of billing information.
Optimized payment collection times by implementing effective follow-up strategies with clients.
Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
Maintained up-to-date knowledge of billing regulations and compliance requirements, ensuring adherence to legal standards.
Reduced billing errors, leading to decrease in customer complaints, by conducting regular audits of billing data.
Enhanced accuracy in patient billing through meticulous record-keeping and verification of insurance details.
Used data entry skills to accurately document and input statements.
Audited and corrected billing and posting documents for accuracy.
Responded to customer concerns and questions on daily basis.
Utilized various software programs to process customer payments.
