Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Amanda Booth

Grant,MI

Summary

Sales Manager specializing in customer relationship management and communication. Proven track record in developing successful sales strategies and mentoring teams to exceed performance goals. Exceptional multitasking and time management skills enhance customer experience delivery. Focused on building strong relationships with clients, students and team members to drive overall success.

Overview

23
23
years of professional experience

Work History

Sales Manager

Countrywide Sales
Grant, Michigan
02.2020 - 01.2023
  • Managed customer relationships to enhance satisfaction and loyalty.
  • Coordinated product launches and promotional events effectively.
  • Implemented best practices for sales processes and techniques.
  • Managed daily operations of sales department, including supervision of staff members.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Established relationships with key clients, while maintaining existing customer base.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Achieved company growth and brand development through market expansion and sales.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Resolved customer complaints regarding sales and service.

Buyer

Rapidparts
Grand Rapids, Michigan
09.2016 - 08.2018
  • Managed supplier relationships to ensure timely product delivery.
  • Evaluated vendor proposals for cost-effectiveness and quality.
  • Reviewed purchase orders for accuracy and compliance with policies.
  • Collaborated with cross-functional teams to align purchasing strategies.
  • Maintained records of purchases, pricing, and supplier performance.
  • Resolved any discrepancies between purchase orders and actual receipts of goods or services.
  • Worked with suppliers to expedite open purchase orders and shipments in-transit.
  • Participated in negotiations with vendors concerning prices, delivery schedules, warranties and other contractual issues.
  • Requested pricing quotes from suppliers to determine best source of supply.
  • Maintained records of all purchases including item descriptions, costs, quantities received.
  • Researched competitors and sourced new vendors.
  • Collaborated with company managers regarding product pricing, promotions and markdowns.
  • Examined, selected and purchased merchandise consistent with specification requirements.
  • Obtained information about customer needs and preferences by conferring with sales or purchasing personnel.

Teller

Independent Bank
Newaygo, Michigan
03.2014 - 04.2015
  • Maintained cash drawer, ensuring proper handling and balancing of funds.
  • Educated clients on banking services to enhance customer knowledge and satisfaction.
  • Resolved customer concerns promptly while maintaining a positive attitude.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Balanced cash drawers on a daily basis.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Answered customer inquiries regarding bank products and services.
  • Explained account information to customers in detail as needed.
  • Delivered exceptional service to customers in person or over telephone.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Followed up on requests from customers in a timely manner.
  • Identified fraudulent activity or suspicious behavior immediately reported it to management.

Customer Service Representative

PNC Bank
Muskegon, Michigan
02.2000 - 05.2011
  • Managed customer inquiries through phone and online channels effectively.
  • Processed transactions accurately and efficiently for diverse banking services.
  • Resolved customer complaints promptly to enhance overall satisfaction levels.
  • Educated clients on banking products and services to promote informed choices.
  • Collaborated with team members to streamline service delivery processes continuously.
  • Maintained up-to-date knowledge of policies, procedures, and compliance regulations.
  • Assisted in onboarding new employees by sharing best practices and procedures.
  • Utilized CRM software to track customer interactions and manage follow-ups efficiently.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed positive relationships with customers through friendly interactions.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Implemented innovative methods for streamlining the customer service process.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Promoted available products and services to customers during service, account management and order calls.
  • Supported sales team members to drive growth and development.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Strengthened customer retention by offering discount options.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Mentored junior team members and managed employee relationships.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Excelled in exceeding daily credit card application goals.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Processed customer transactions efficiently and accurately at a community-focused bank.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Maintained cash drawer, ensuring accurate funds and balancing throughout the day.
  • Assisted customers with account openings, closings, and general banking services.
  • Educated customers on various banking products to enhance their financial knowledge.
  • Adhered to compliance regulations and security protocols during all transactions.
  • Trained new tellers on operational procedures and customer interaction techniques.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Balanced cash drawers on a daily basis.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Answered customer inquiries regarding bank products and services.
  • Maintained confidentiality of all customer records and information according to company policies.
  • Built and maintained client relationships through quality, personalized interactions.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Explained account information to customers in detail as needed.
  • Delivered exceptional service to customers in person or over telephone.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Followed up on requests from customers in a timely manner.
  • Identified fraudulent activity or suspicious behavior immediately reported it to management.
  • Explained the features of various banking products available to customers.
  • Cross-sold additional bank products when applicable to meet customer needs.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Prepared official checks for customer and internal bank needs.

Education

Occupational Therapy

Baker College
Muskegon, MI

Respiratory Therapy

Muskegon Community College
Muskegon, MI

General

Grand Rapids Community College
Grand Rapids, MI

Skills

  • Customer relationship management

  • Cross-functional collaboration
  • Problem solving
  • Effective communication
  • Coaching and mentoring
  • Conflict resolution
  • Team oversight
  • Continuous improvements
  • Product knowledge
  • Excellent communication skills
  • Goals and performance
  • Consultative and relationship selling
  • Employee motivation
  • Positive and upbeat
  • Motivational skills
  • Performance coaching

Affiliations

  • Adore my family
  • Love my Yorkie Finn
  • Like most all sports especially baseball & softball
  • Enjoy camping, boating, beaches and the water also like traveling

Accomplishments

  • Deans list at Baker College
  • Customer Service Awards
  • Leadership Awards

References

References available upon request.

Timeline

Sales Manager

Countrywide Sales
02.2020 - 01.2023

Buyer

Rapidparts
09.2016 - 08.2018

Teller

Independent Bank
03.2014 - 04.2015

Customer Service Representative

PNC Bank
02.2000 - 05.2011

Occupational Therapy

Baker College

Respiratory Therapy

Muskegon Community College

General

Grand Rapids Community College
Amanda Booth
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