Summary
Overview
Work History
Skills
Timeline
Generic

Amanda Bootz

Winslow,ME

Summary

Dynamic customer service professional with extensive experience at FedEx Express, excelling in problem resolution and client relations. Proven track record of enhancing customer satisfaction through active listening and product knowledge, leading to increased loyalty. Adept at managing high-stress situations while maintaining professionalism and achieving sales growth through effective upselling strategies.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Fedex Express
01.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.

Package Handler

Fedex Express
01.2023 - Current
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.

Driver

Fedex Express
01.2023 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
  • Obtained signatures from customers upon delivery of goods.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
  • Reduced fuel consumption through strategic route planning and efficient driving techniques.
  • Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
  • Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
  • Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
  • Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.
  • Safely transported goods across long distances, adhering strictly to traffic laws and regulations.
  • Improved route efficiency, leading to reduction in average delivery times.
  • Kept detailed logs of deliveries, mileage, and fuel consumption, contributing to accurate record-keeping.
  • Conducted daily vehicle maintenance checks, significantly reducing likelihood of on-road failures.
  • Participated in safety training and workshops, applying learned techniques to daily driving practices.
  • Enhanced team morale by providing support and assistance during peak delivery periods.
  • Enhanced customer satisfaction by providing courteous and efficient service during deliveries.
  • Utilized advanced navigation tools and technology to enhance route planning and delivery accuracy.
  • Contributed to team meetings with feedback on route efficiencies and safety, driving continuous improvement.
  • Fostered culture of safety and compliance, leading by example and encouraging peers to follow suit.
  • Maintained clean and organized vehicle, enhancing professional image of company.
  • Ensured timely and safe delivery of goods to various locations, maintaining record of punctuality and minimal incidents.
  • Reduced incidents of late deliveries by implementing effective time-management strategies.
  • Addressed and resolved customer inquiries and concerns, fostering positive relationships.
  • Improved fuel efficiency by implementing strategic driving routes and practices.
  • Reduced delivery times with careful planning and route optimization.

Order Selector

Hannaford
03.2010 - 06.2022
  • Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
  • Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
  • Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.
  • Minimized damaged items through careful handling of fragile products while selecting orders.
  • Increased teamwork efficiency by actively participating in group meetings, sharing ideas, and providing constructive feedback on potential improvements to the process.
  • Contributed to the reduction of workplace accidents by following safety protocols when operating machinery or moving heavy items.
  • Promoted a positive working atmosphere among colleagues through effective communication, open dialogue, and mutual respect for each other''s roles within the team structure.

Inventory Specialist

Hannaford
05.2010 - 03.2022

Receiver

Hannaford
05.2010 - 03.2022
  • Kept work areas clean, safe, and organized.
  • Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
  • Managed inventory levels effectively through accurate data entry and record-keeping practices.
  • Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
  • Restocked products and rotated items according to standard procedures.
  • Placed, tagged, and secured merchandise in diverse designated areas.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.
  • Provided support during peak seasons or special projects by performing additional duties as needed including assisting in picking, packing or shipping processes.
  • Increased efficiency in the receiving process by implementing new inventory management systems.
  • Established strong relationships with vendors, leading to improved order accuracy and delivery times.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.

Forklift Operator

Hannaford
05.2010 - 03.2022
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Ensured timely delivery of products by accurately picking orders from storage areas.

Night Shift Lead

Hannaford
05.2010 - 03.2022
  • Ensured smooth handover between shifts by maintaining clear communication channels with day shift leads.
  • Maintained a safe work environment by enforcing safety protocols and conducting regular inspections.
  • Resolved conflicts among team members, fostering a respectful and collaborative work atmosphere.
  • Oversaw maintenance schedules for equipment used during the night shift, minimizing downtime due to breakdowns or repairs while maximizing operational efficiency.
  • Conducted thorough end-of-shift reports detailing any issues encountered throughout the night, allowing for prompt resolution before the start of the next workday.

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Client relations
  • Customer satisfaction measurement
  • Product knowledge
  • Call management

Timeline

Customer Service Representative

Fedex Express
01.2023 - Current

Package Handler

Fedex Express
01.2023 - Current

Driver

Fedex Express
01.2023 - Current

Inventory Specialist

Hannaford
05.2010 - 03.2022

Receiver

Hannaford
05.2010 - 03.2022

Forklift Operator

Hannaford
05.2010 - 03.2022

Night Shift Lead

Hannaford
05.2010 - 03.2022

Order Selector

Hannaford
03.2010 - 06.2022

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Amanda Bootz