Amanda Borden

Duties include calling customers shortly after a customer service interaction and performing a short interview about that experience.

• Reviewed customer applications closely to identify any opportunities for further development and revenue.
• Consulted with customers using positive communication and active listening skills, offering sound feedback and answering critical questions with effective solutions.
• Handled paperwork and moved between customers and lending institutions to smoothly resolve any concerns.
• Built positive relationships with customers by offering best financing and product options for loans.
• Worked with processing department to successfully submit and finalize applications for loans.
• Maintained open communication with old clients to cement relationships, drive referrals and obtain repeat business.
• Negotiated loan terms to provide favorable outcomes for both customers and lenders.

Duties include placing orders with merchants who wish to have a courier deliver their goods.

• Analyzed data to create and organize graphs, charts and documents for publications and presentation.
• Demonstrated competence in collecting lab samples for testing.
• Maintained lab by calibrating equipment and cleaning surfaces and items used.
• Carefully reviewed test results for accuracy.
• Logged samples correctly into computerized tracking system.
• Demonstrated flexibility working in a fast-paced and ever-changing environment.
• Created and updated record of all supplies and equipment to monitor inventory.
• Prepared specimens for testing and analysis.
• Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
• Prepared samples for centrifugation, aliquoting and preserving sample integrity.
• Safely prepared reagents, compounds and lab test solutions.
• Properly calibrated and adjusted malfunctioning equipment to achieve precise test results.
• Prepared specimens for analysis and established proper chronological priorities in testing.
• Maintained current knowledge of developments in technical instrumentation.
• Verified final products passed quality control standards before release.
• Learned multiple molecular biological techniques.
• Managed specimen sample handling, receiving, storage and inventory.

• Answered and assisted callers who were calling in to order a product or to be placed in the appropriate conference.
• Resolved caller issues quickly and thoroughly.
• Obtained client information by answering telephone calls.
• Advised customers about new products and assisted customers in determining best product for needs.
• Informed clients of policies and procedures.
• Followed up on customers' inquiries to assess satisfaction with provided solutions.
• Established strong customer relationships, building recommendations and loyalty.
• Presented feedback to management on customer service trends and improvement areas.
• Handled and promptly resolved customer complaints to maintain professional relationships.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Processed customer orders quickly and accurately for timely delivery.
• Maintained comprehensive product and service knowledge for accurate, informative customer advice.
• Reviewed and executed confidential documents, contracts and disclosures.

• Checked, organized and displayed inventory attractively to promote patron interest.
• Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
• Worked with customers to develop loans according to personal needs, preferences and payment abilities.
• Accurately and tactfully collected loan payments from customers, and keeping track.
• Sold variety of items daily to customers, working to upsell package items and exceed sales goals.
• Checked payment verification and applications for pawn loans, carefully examining paperwork to prevent fraud issues.
• Estimated value and gave appraisals of merchandise for prospective clients.
• Welcomed customers to shop and offered to answer questions on merchandise.
• Generated new loan business by making phone calls to potential clients.
• Priced and resold items that remained unclaimed by owners.
• Performed store open and close procedures as part of shift responsibilities.
• Prepared all paperwork, checked identifying information and documented transactions.
• Processed payments, handled cash and securely initiated bank deposits for revenue-grossing pawn shop.
• Organized stock overflow room and moved stock to show room when space was available.
• Organized store shelves to display most attractive inventory.
• Performed weekly inventory checks and ran reports.
• Assessed quality and value of incoming items and offered customers loans.
• Assisted clients with merchandise questions regarding musical instruments, jewelry and electronics.
• Handled daily payments, always giving receipts and explaining policies to maintain excellent customer satisfaction.