Amanda Borden
Tomball,TX
Summary
Results-driven property management professional with a proven track record of optimizing operations both on-site and from the corporate office. Strong focus on team collaboration consistently delivers impactful results while adapting to changing needs. Proficient in RealPage property management software, project coordination, and strategic planning, ensuring seamless execution of initiatives. Recognized for reliability, exceptional problem-solving abilities, and effective communication skills that foster positive relationships and drive success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Systems Manager - Asset Management
Hilltop Residential
Houston, TX
08.2018 - Current
- Develop comprehensive change management strategies to facilitate seamless adoption of new technologies.
- Manage comprehensive oversight of asset transactions to optimize reporting systems and software performance.
- Analyze operational processes and suggest targeted improvements to systems to enhance ROI and drive efficiency.
- Facilitate swift troubleshooting of problems to ensure operational continuity.
- Evaluate and modify back-end configurations to improve software performance and user experience on site.
- Manage initiatives for improvement to strengthen support and network operations efficiency.
- Analyze and track expenses across 45+ assets monthly to pinpoint opportunities for cost reduction.
- Analyze contract reports and bid proposals in partnership with senior management, verifying requirements for precision and adherence to standards.
- Maintain comprehensive records of asset upkeep and anticipated expenses to provide informed client advisories.
- Coordinate management of renters insurance for 45 assets, focusing on policy enrollment, lapsed accounts, and accurate billing processes.
- Analyze utility billing performance and implement solutions for prompt issue resolution.
- Analyze and refine utility billing procedures to drive operational efficiency and improve recovery outcomes.
Community Director
Hilltop Residential
Katy, TX
08.2018 - 08.2021
- Fostered connections with residents and their families to enhance community engagement.
- Collaborated with apartment life team to develop and implement unique activities that enhanced community engagement and satisfaction.
- Achieved accurate documentation, comprehensive reports, and effective expense tracking utilizing RealPage products.
- Coordinated daily operational tasks to enhance team efficiency.
- Performed thorough assessments of property facilities and equipment to ensure operational integrity and initiate timely maintenance actions.
- Cultivated strong relationships with company stakeholders and owners through proactive engagement with concerns.
- Managed and improved workflows of in-office and maintenance personnel to ensure effective operations and desired outcomes.
Community Manager
Greystar
Katy, TX
03.2018 - 08.2018
- Developed and implemented promotional strategies aimed at driving community engagement and boosting occupancy rates.
- Coordinated client interactions and maintained detailed records to support streamlined operations and budget oversight.
- Administered community operations, ensuring alignment with predetermined cost parameters.
- Developed and implemented comprehensive filing systems to optimize office organization and ensure secure management of confidential data.
- Analyzed lease and renewal rates to support strategic adjustments in pricing.
- Managed team dynamics through innovative training and motivational coaching aligned with established practices and standards.
Assistant Community Manager
Greystar
Katy, TX
04.2016 - 03.2018
- Managed tenant logistics and lease agreements while coordinating appointment scheduling for showings, move-ins, and move-outs.
- Performed detailed assessments of units before and after tenant transitions to facilitate effective lease agreements and determine appropriate charges.
- Engaged with residents to understand needs and formulate actionable solutions.
- Facilitated timely processing of resident payments to ensure accurate account management.
Leasing Consultant
Greystar
Katy, TX
04.2015 - 04.2016
- Coordinated responses to inquiries and organized appointments to enhance client engagement.
- Assisted clients in viewing apartments. Supported lease preparation processes. Facilitated client inquiries regarding rental options.
- Facilitated property showings to showcase features, address inquiries, and mitigate concerns for contract closure.
- Guided prospective tenants through paperwork and logistical processes to streamline move-in operations.
- Conducted thorough inspections of units pre- and post-tenant move-ins to ensure readiness for occupancy.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills.
Education
High School Diploma -
Pine Forest Senior High School
Fayetteville, NC06-2008
Skills
- Critical Thinking
- Empowering Team Leadership
- Staff Training and Development
- Troubleshooting Proficiency
- Portfolio Asset Management
- Risk Management and Compliance
- Property Operations
- Community Development
Certification
YieldStar Revenue Manager obtained October 15th, 2021
Awards and Recognitions
Recognized by Hilltop Residential for exemplifying the organization’s core values of Innovation and Charitable Impact through demonstrated hard work, perseverance, candor, and active community engagement.
Timeline
Systems Manager - Asset Management
Hilltop Residential
08.2018 - Current
Community Director
Hilltop Residential
08.2018 - 08.2021
Community Manager
Greystar
03.2018 - 08.2018
Assistant Community Manager
Greystar
04.2016 - 03.2018
Leasing Consultant
Greystar
04.2015 - 04.2016
High School Diploma -
Pine Forest Senior High School