Amanda Bounasis
Dallas,TX
Summary
Motivated and dedicated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Works effectively both independently and as part of a team, demonstrating a quick learning ability for acquiring new skills. Thrives in fast-paced environments and handles unexpected changes with ease.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Claim Associate/Trainer - Subrogation Recovery
State Farm Insurance Inc
Dallas, Tex
01.2024 - Current
- Negotiated favorable settlements with adverse parties, reducing litigation costs and maximizing recoveries.
- Collaborated with teammates to identify trends in claim data, developing strategies to improve overall recovery efforts.
- Contributed to a positive work environment by actively participating in team meetings, offering suggestions for improvement, and supporting colleagues as needed.
- Expedited claim processing by maintaining organized files and diligently tracking ongoing cases.
- Assisted management in identifying areas for improvement within the department, leading to ongoing enhancements in processes and procedures.
Recruiter Lead - Training Coordinator - HR General
Alto Experience Inc
Dallas, TX
08.2021 - 08.2023
- Understood and facilitated full-cycle recruiting process from first contact to training.
- Facilitated manual and digital applicant tracking techniques, collaborating with hiring personnel on fair and effective hiring practices.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
Insurance Verification Specialist
J&B Medical Supply
Fenton , MI
02.2020 - 06.2021
- Collaborated with internal staff members such as Billing Specialists, Medical Coders to resolve any discrepancies in patients' insurance information.
- Performed various clerical and administrative functions, such as ordering, and maintaining inventory of supplies
- Retrieved requested medical records in a timely manner while maintaining confidentiality of protected health information
- Provided exceptional customer service to clients in fast-paced call center environment.
Restaurant and Customer Service
Starbucks, Fine Dining, Retail
, Florida,Georgia, Michigan
11.2014 - 02.2020
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Evaluated the effectiveness of current training methods, making adjustments as necessary to better align with company objectives and goals.
- Liaised between servers and upper management to address issues and manage challenges.
Education
Bachelor of Science -
Full Sail University
Winter Park, FL 11.2014 - 10.2015
Skills
Multitasking and organization
Critical thinking and problem solving
Critical thinking and problem solving
Supervision and leadership
Superior computer skills
Teamwork and collaboration
Timeline
Claim Associate/Trainer - Subrogation Recovery
State Farm Insurance Inc
01.2024 - Current
Recruiter Lead - Training Coordinator - HR General
Alto Experience Inc
08.2021 - 08.2023
Insurance Verification Specialist
J&B Medical Supply
02.2020 - 06.2021
Restaurant and Customer Service
Starbucks, Fine Dining, Retail
11.2014 - 02.2020
Bachelor of Science -
Full Sail University
11.2014 - 10.2015
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