Amanda Bourdon
Summary
I am a friendly, loyal and dedicated individual with the ambition to succeed in any given environment. I work well with others as well as efficiently on my own. I would very much like to seek a position where I can develop and excel while giving my best to an employer.
Overview
12
12
years of professional experience
Work History
Office Manager
Treemendous Tree Care LLC
Clinton Township, MI
06.2022 - Current
- Supervised staff members, organized schedules and delegated tasks.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed, scheduled and coordinated office functions and activities for employees.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
Lead Server
Berkley Coney Island
Berkley, MI
11.2011 - 09.2022
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Developed and implemented standard operating procedures for the restaurant's dining room operations.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Coordinated with kitchen staff to ensure smooth flow of orders from preparation to delivery at the table.
- Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
- Performed cashier duties such as taking payments from customers and making change accurately.
- Verified accuracy of bills before presenting them to customers.
- Controlled costs by minimizing waste and maximizing table turns.
Lead Dental Assistant
Toupin Dental And Associates
Novi, MI
10.2018 - 06.2022
- Provided chairside assistance to dentists during dental procedures.
- Assisted with the setup of treatment rooms and sterilization of instruments.
- Instructed patients on proper oral hygiene techniques and post-operative care.
- Maintained patient charts, including medical histories, medications, and allergies.
- Performed administrative tasks such as scheduling appointments and managing patient records.
- Ensured that all necessary supplies were available for each procedure.
- Coordinated office activities by communicating with other departments and staff members.
- Tracked inventory levels of dental materials, tools, and equipment to ensure sufficient stock was always available.
- Assisted in the training of new dental assistants by providing guidance on protocols and processes.
- Actively participated in team meetings to discuss workflow strategies for improving productivity.
Assistant In General Dentistry
Dr. Juliani
Rochester
01.2016 - 09.2018
- Helped make the dentists more efficient and patients more comfortable, while performing a blend of direct patient care and administrative duties while also preparing the dental exam room, sterilizing and setting up equipment.
- Organized and maintained filing systems for documents and records.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Educated patients on proper oral hygiene techniques and habits.
- Maintained a neat, clean and organized environment throughout the office.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
Assistant In General Dentistry
Dr. Yapa
Southfield
10.2013 - 01.2016
- Helped make the dentists more efficient and patients more comfortable, while performing a blend of direct patient care and administrative duties while also preparing the dental exam room, sterilizing and setting up equipment.
- Educated patients on proper oral hygiene techniques and habits.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Maintained a neat, clean and organized environment throughout the office.
- Conducted routine maintenance of equipment used in dentistry operations.
Server/Bartender
Blackbird Bistro
Rochester
01.2012 - 01.2014
- Serving and taking drink orders in a busy environment while multitasking and obtaining great customer service.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Education
Certified In Radiology -
Careers In Dental Assisting
01.2013
High School Diploma -
Clarkston High School
01.2009
Associate of Applied Science -
Oakland Community College
Bloomfield Hills, MISkills
- Multi-tasking
- Very organized
- Fast learner and great attention to detail
- Excellent communication skills
- Great work ethic
- Reliable and dependable
- Staff Scheduling
- Employee Management
- Customer Satisfaction
- Billing And Invoicing
- Payment Processing
Timeline
Office Manager
Treemendous Tree Care LLC
06.2022 - Current
Lead Dental Assistant
Toupin Dental And Associates
10.2018 - 06.2022
Assistant In General Dentistry
Dr. Juliani
01.2016 - 09.2018
Assistant In General Dentistry
Dr. Yapa
10.2013 - 01.2016
Server/Bartender
Blackbird Bistro
01.2012 - 01.2014
Lead Server
Berkley Coney Island
11.2011 - 09.2022
Certified In Radiology -
Careers In Dental Assisting
High School Diploma -
Clarkston High School
Associate of Applied Science -
Oakland Community College
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