Amanda Bowles

Administrative Support for Patient and Family Relations.

Customer Service in a fast paced environment, Take incoming calls for Patient and Family Relations, Delegate calls to Patient Advocates, Organize daily log, Prepare Service Recovery Kits, Update Service Excellence Calendar, Mail out letters for Patient Advocates, Create Meeting Agenda and Minutes, Handle very difficult situations with respect and dignity.

Responsible for bedding patients from the Emergency Department, Post Surgery, and Transfers from other Hospital Organizations. Take incoming consult and transfer calls from neighboring Hospitals located within and outside of Atrium Health.

Ran insurance coverage for upcoming specialist appointments for patients with the Wake Forest Baptist system. Called patients and preregistered them for their upcoming appointment and also collected any dues.

Corrected coding errors for Internal Medicine and Gastroenterology. Handed and de-escalated billing calls with patients.

Oversaw appointment scheduling and itinerary coordination for both clients and personnel. Provided backup to front desk to step in to assist with various tasks like check in and answering the telephones whenever employee was absent or at lunch.

Supported revenue cycle management with precise charge entries, resulting in optimized cash flow for the organization.

Demonstrated strong problem-solving skills by swiftly addressing and resolving discrepancies found in patient accounts, ultimately improving the overall financial health of the organization.

Safeguarded patient privacy by adhering to strict HIPAA regulations while handling sensitive information during the charge entry process.

Worked with the revenue cycle team to identify denial trends.

Also, checked patients in and out for their appointments, referral and answered phones.