Amanda Bowman
San Antonio,TX
Summary
Dynamic customer service professional with a proven track record, Excelling in problem-solving and fostering a friendly atmosphere. Recognized for enhancing customer satisfaction through effective communication and training initiatives. Adaptable and committed to continuous improvement, leveraging strong organizational skills to streamline operations and exceed service standards.
Overview
23
23
years of professional experience
1
1
T.A.B.C
1
1
Food handlers
Work History
ShiftSmart
Self-employeed
01.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Customer Service Representative/Cashier
Anthony Pierre El Bayeh
01.2022 - 01.2025
- Assisted customers with inquiries, providing accurate information and solutions.
- Managed customer complaints, ensuring prompt resolution and satisfaction.
- Utilized CRM software to track interactions and improve service delivery.
- Collaborated with team members to streamline support processes and enhance efficiency.
- Maintained product knowledge to effectively address customer needs and concerns.
- Trained new hires on customer service protocols and best practices.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Representative/Cashiers/Assistant Manager
EZ Mart Stores
09.2002 - 02.2021
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed cash register operations, ensuring accurate transactions and customer satisfaction.
- Trained new staff on customer service protocols and store policies to enhance team performance.
- Implemented process improvements that streamlined checkout procedures and reduced wait times.
- Implemented process improvements that enhanced efficiency in handling customer requests.
- Trained and mentored new team members on company policies and customer service protocols.
- Resolved customer inquiries and issues through effective communication and problem-solving skills.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Stay at Home Wife & Mother
Audri R Houck
11.2009 - 12.2019
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Manager
Wok On Wheels Said Alhaj
07.2004 - 09.2009
- Led team in daily operations, ensuring efficient delivery and customer satisfaction.
- Implemented process improvements, reducing operational bottlenecks and enhancing service quality.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Developed training programs for staff, fostering skill development and operational excellence.
- Oversaw financial management, optimizing budget allocation to maximize profitability.
- Streamlined workflow processes, resulting in improved efficiency across all departments.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw daily store operations, ensuring alignment with company policies and standards.
- Managed inventory levels, implementing effective stock control measures to minimize shrinkage.
- Assisted with hiring, training and mentoring new staff members.
Education
No Degree - Clinical Child Psychology
Washington State University
Pullman, WA05-1997
Skills
- Friendly, positive attitude
- Customer service
- Problem-solving
- Flexible and adaptable
- Critical thinking
- Excellent communication
- Problem resolution
- Calm under pressure
- Organization and time management
Certification
T.A.B.C Training - Onctober 2026
Timeline
ShiftSmart
Self-employeed
01.2025 - Current
Customer Service Representative/Cashier
Anthony Pierre El Bayeh
01.2022 - 01.2025
Stay at Home Wife & Mother
Audri R Houck
11.2009 - 12.2019
Manager
Wok On Wheels Said Alhaj
07.2004 - 09.2009
Customer Service Representative/Cashiers/Assistant Manager
EZ Mart Stores
09.2002 - 02.2021
No Degree - Clinical Child Psychology
Washington State University